AgentFrontend::Search###001-Framework
The default column layout configuration for the search results.
This setting can not be deactivated.
Default value:
---
BusinessObjectType: Search
ColumnLayout:
OneColumn:
'1':
- Name: TicketList
- Name: ArticleList
- Name: AttachmentList
- Name: AppointmentList
- Name: KnowledgeBaseArticleList
ThreeColumns:
'1':
- Name: TicketList
- Name: ArticleList
'2':
- Name: AppointmentList
'3':
- Name: KnowledgeBaseArticleList
- Name: AttachmentList
TwoColumns:
'1':
- Name: TicketList
- Name: ArticleList
- Name: AttachmentList
'2':
- Name: AppointmentList
- Name: KnowledgeBaseArticleList
Type: BusinessObjectOverview
AgentFrontend::Search###1100-OTRSServiceManagement
The OTRS service management column layout configuration for the search results.
This setting can not be deactivated.
Default value:
---
BusinessObjectType: Search
ColumnLayout:
OneColumn:
'1':
- Name: ITSMServiceList
- Name: ITSMSLAList
ThreeColumns:
'1': []
'2':
- Name: ITSMServiceList
- Name: ITSMSLAList
'3': []
TwoColumns:
'1': []
'2':
- Name: ITSMServiceList
- Name: ITSMSLAList
Type: BusinessObjectOverview
AgentFrontend::Search::Widget###AppointmentList
Default configuration for the Appointment List widget of the search results.
This setting can not be deactivated.
Default value:
---
Config:
Active: 1
IsAlwaysPresent: 1
IsDuplicatable: 0
IsVisible: 1
Title: Appointments
Group: []
GroupRo: []
Type: AppointmentList
AgentFrontend::Search::Widget###ArticleList
Default configuration for the Article widget of the search results.
This setting can not be deactivated.
Default value:
---
Config:
Active: 1
IsAlwaysPresent: 1
IsDuplicatable: 0
IsVisible: 1
Title: Articles
Group: []
GroupRo: []
Type: ArticleList
AgentFrontend::Search::Widget###AttachmentList
Default configuration for the Article Attachments widget of the search results.
This setting can not be deactivated.
Default value:
---
Config:
Active: 1
IsAlwaysPresent: 1
IsDuplicatable: 0
IsVisible: 1
Title: Attachments
Group: []
GroupRo: []
Type: AttachmentList
AgentFrontend::Search::Widget###ITSMSLAList
Default configuration for the SLA List widget of the search result.
This setting can not be deactivated.
Default value:
---
Config:
Active: 1
IsAlwaysPresent: 1
IsDuplicatable: 0
IsVisible: 1
Title: Service Level Agreements
Group: []
GroupRo: []
Type: ITSMSLAList
AgentFrontend::Search::Widget###ITSMServiceList
Default configuration for the Service List widget of the search result.
This setting can not be deactivated.
Default value:
---
Config:
Active: 1
IsAlwaysPresent: 1
IsDuplicatable: 0
IsVisible: 1
Title: Services
Group: []
GroupRo: []
Type: ITSMServiceList
AgentFrontend::Search::Widget###KnowledgeBaseArticleList
Default configuration for the Knowledge Base Article List widget of the search results.
This setting can not be deactivated.
Default value:
---
Config:
Active: 1
IsAlwaysPresent: 1
IsDuplicatable: 0
IsVisible: 1
Title: Knowledge Base Articles
Group: []
GroupRo: []
Type: KnowledgeBaseArticleList
AgentFrontend::Search::Widget###TicketList
Default configuration for the tickets widget of the search results.
This setting can not be deactivated.
Default value:
---
Config:
Active: 1
IsAlwaysPresent: 1
IsDuplicatable: 0
IsVisible: 1
Title: Tickets
Group: []
GroupRo: []
Type: TicketList
AgentFrontend::Search::WidgetType###AppointmentList
Default configuration for the Appointment List widget type of the search results.
This setting can not be deactivated.
Default value:
---
Config:
ActiveFilters: {}
BusinessObjectType: Search::CalendarAppointment
Collapsed: 0
Columns:
AllDay:
IsVisible: 1
CalendarName:
IsVisible: 2
ChangeTime:
IsVisible: 2
CreateTime:
IsVisible: 2
Description:
IsVisible: 2
EndTime:
IsVisible: 2
Location:
IsVisible: 2
SearchResults:
IsVisible: 2
StartTime:
IsVisible: 2
Title:
IsVisible: 2
DefaultColumnOrder:
- Title
- Description
- Location
- StartTime
- EndTime
- Valid
- AllDay
- CalendarName
- CreateTime
- ChangeTime
- SearchResults
FilterPresets: {}
Hidden: 0
HideAvailableFilters: []
ItemsPerPage: 10
Limit: 1000
SortBy:
- Column: CreateTime
Direction: Down
Type: BusinessObject
Module: Kernel::WebApp::Util::BusinessObject::Widget::Calendar::AppointmentList
AgentFrontend::Search::WidgetType###ArticleList
Default configuration for the Article List widget type of the search results.
This setting can not be deactivated.
Default value:
---
Config:
ActiveFilters: {}
BusinessObjectType: Search::TicketArticle
Collapsed: 0
Columns:
ArticleProperties:
IsVisible: 2
Attachment:
IsVisible: 2
ChangeTime:
IsVisible: 2
Channel:
IsVisible: 2
CreateTime:
IsVisible: 2
Direction:
IsVisible: 2
SearchResults:
IsVisible: 2
Sender:
IsVisible: 2
Subject:
IsVisible: 2
Ticket:
IsVisible: 2
DefaultColumnOrder:
- Ticket
- Direction
- Channel
- Sender
- Subject
- ArticleProperties
- Attachment
- CreateTime
- ChangeTime
- SearchResults
FilterPresets: {}
Hidden: 0
HideAvailableFilters: []
IdentifierKey: ArticleID
ItemsPerPage: 10
Limit: 1000
SortBy:
- Column: CreateTime
Direction: Down
Type: BusinessObject
Module: Kernel::WebApp::Util::BusinessObject::Widget::Ticket::CommunicationCompact
AgentFrontend::Search::WidgetType###AttachmentList
Default configuration for the Article Attachments widget type of the search results.
This setting can not be deactivated.
Default value:
---
Config:
ActiveFilters: {}
BusinessObjectType: Search::Attachment
Collapsed: 0
Columns:
Changed:
IsVisible: 2
Created:
IsVisible: 2
DocumentType:
IsVisible: 2
SearchResults:
IsVisible: 2
Source:
IsVisible: 2
DefaultColumnOrder:
- DocumentType
- Source
- Created
- Changed
- SearchResults
FilterPresets: {}
Hidden: 0
HideAvailableFilters: []
ItemsPerPage: 10
Limit: 1000
SortBy:
- Column: Created
Direction: Down
Type: BusinessObject
Module: Kernel::WebApp::Util::BusinessObject::Widget::Ticket::Attachments
AgentFrontend::Search::WidgetType###ITSMSLAList
Default configuration for the SLA List widget type of the search results.
This setting can not be deactivated.
Default value:
---
Config:
ActiveFilters: {}
BusinessObjectType: Search::SLA
Collapsed: 0
Columns:
CalendarName:
IsVisible: 2
ChangeTime:
IsVisible: 1
Comment:
IsVisible: 1
CreateTime:
IsVisible: 2
FirstResponseTime:
IsVisible: 2
FirstResponseTimeNotify:
IsVisible: 1
MinTimeBetweenIncidents:
IsVisible: 1
Name:
IsVisible: 2
SearchResults:
IsVisible: 2
Services:
IsVisible: 2
SolutionTime:
IsVisible: 2
SolutionTimeNotify:
IsVisible: 1
Type:
IsVisible: 2
UpdateTime:
IsVisible: 2
UpdateTimeNotify:
IsVisible: 1
Valid:
IsVisible: 1
DefaultColumnOrder:
- Name
- Type
- CalendarName
- Comment
- FirstResponseTime
- FirstResponseTimeNotify
- UpdateTime
- UpdateTimeNotify
- SolutionTime
- SolutionTimeNotify
- MinTimeBetweenIncidents
- Valid
- ChangeTime
- Services
- CreateTime
- SearchResults
FilterPresets: {}
Hidden: 0
HideAvailableFilters: []
ItemsPerPage: 10
Limit: 1000
SortBy:
- Column: CreateTime
Direction: Down
Type: BusinessObject
Module: Kernel::WebApp::Util::BusinessObject::Widget::Service::SLAList
AgentFrontend::Search::WidgetType###ITSMServiceList
Default configuration for the service list widget type of the search results.
This setting can not be deactivated.
Default value:
---
Config:
ActiveFilters: {}
BusinessObjectType: Search::Service
Collapsed: 0
Columns:
ChangeTime:
IsVisible: 1
Comment:
IsVisible: 2
CreateTime:
IsVisible: 2
CriticalityValue:
IsVisible: 2
CurInciState:
IsVisible: 2
Name:
IsVisible: 2
SearchResults:
IsVisible: 2
Type:
IsVisible: 2
Valid:
IsVisible: 1
DefaultColumnOrder:
- CurInciState
- Name
- CriticalityValue
- Type
- Comment
- Valid
- ChangeTime
- CreateTime
- SearchResults
FilterPresets: {}
Hidden: 0
HideAvailableFilters: []
ItemsPerPage: 10
Limit: 1000
SortBy:
- Column: CreateTime
Direction: Down
Type: BusinessObject
Module: Kernel::WebApp::Util::BusinessObject::Widget::SLA::ServiceList
AgentFrontend::Search::WidgetType###KnowledgeBaseArticleList
Default configuration for the Knowledge Base Article List widget type of the search results.
This setting can not be deactivated.
Default value:
---
Config:
ActiveFilters: {}
BusinessObjectType: Search::KnowledgeBaseArticle
Collapsed: 0
Columns:
Category:
IsVisible: 2
Changed:
IsVisible: 1
Created:
IsVisible: 2
Language:
IsVisible: 1
Number:
IsVisible: 2
SearchResults:
IsVisible: 2
State:
IsVisible: 2
Title:
IsVisible: 2
Valid:
IsVisible: 1
DefaultColumnOrder:
- Number
- Title
- Category
- Language
- State
- Valid
- Created
- Changed
- SearchResults
FilterPresets: {}
Hidden: 0
HideAvailableFilters: []
ItemsPerPage: 10
Limit: 1000
SortBy:
- Column: Created
Direction: Down
Type: BusinessObject
Module: Kernel::WebApp::Util::BusinessObject::Widget::KnowledgeBaseArticleList
AgentFrontend::Search::WidgetType###TicketList
Default configuration for the Ticket List widget type of the search results.
This setting can not be deactivated.
Default value:
---
Config:
ActiveFilters: {}
BusinessObjectType: Search::Ticket
Collapsed: 0
Columns:
Age:
IsVisible: 1
Changed:
IsVisible: 1
Created:
IsVisible: 2
CustomerCompanyName:
IsVisible: 1
CustomerID:
IsVisible: 1
CustomerName:
IsVisible: 1
CustomerUserID:
IsVisible: 1
EscalationResponseTime:
IsVisible: 1
EscalationSolutionTime:
IsVisible: 1
EscalationTime:
IsVisible: 1
EscalationUpdateTime:
IsVisible: 1
Lock:
IsVisible: 1
Owner:
IsVisible: 1
PendingTime:
IsVisible: 1
Priority:
IsVisible: 2
Queue:
IsVisible: 2
Responsible:
IsVisible: 1
SLA:
IsVisible: 1
SearchResults:
IsVisible: 2
Sender:
IsVisible: 1
Service:
IsVisible: 1
State:
IsVisible: 2
Subject:
IsVisible: 1
TicketNumber:
IsVisible: 2
Title:
IsVisible: 2
Type:
IsVisible: 1
Watch:
IsVisible: 1
DefaultColumnOrder:
- TicketNumber
- Title
- Priority
- Age
- Changed
- State
- PendingTime
- EscalationTime
- EscalationUpdateTime
- EscalationResponseTime
- EscalationSolutionTime
- Sender
- Subject
- Lock
- Queue
- Owner
- Responsible
- CustomerID
- CustomerCompanyName
- CustomerName
- CustomerUserID
- Type
- Service
- SLA
- Watch
- Created
- SearchResults
FilterPresets: {}
Hidden: 0
HideAvailableFilters: []
ItemsPerPage: 10
Limit: 1000
SortBy:
- Column: Created
Direction: Down
Type: BusinessObject
Module: Kernel::WebApp::Util::BusinessObject::Widget::TicketList
