AgentSessionLimit
Sets the maximum number of active agents within the timespan defined in SessionMaxIdleTime.
Default value:
100
AgentSessionLimitPriorWarning
Sets the maximum number of active agents within the timespan defined in SessionMaxIdleTime before a prior warning will be visible to the logged in agents.
This setting is not active by default.
Default value:
90
AgentSessionPerUserLimit
Sets the maximum number of active sessions per agent within the timespan defined in SessionMaxIdleTime.
Default value:
20
CustomerSessionLimit
Sets the maximum number of active customers within the timespan defined in SessionMaxIdleTime.
Default value:
100
CustomerSessionPerUserLimit
Sets the maximum number of active sessions per customers within the timespan defined in SessionMaxIdleTime.
Default value:
20
SessionCSRFProtection
Protection against CSRF (Cross Site Request Forgery) exploits (for more info see https://en.wikipedia.org/wiki/Cross-site_request_forgery).
This setting can not be deactivated.
Default value:
1
SessionCheckRemoteIP
Turns on the remote ip address check. It should not be enabled if the application is used, for example, via a proxy farm or a dialup connection, because the remote ip address is mostly different for the requests.
This setting can not be deactivated.
Default value:
1
SessionDeleteIfNotRemoteID
Deletes a session if the session id is used with an invalid remote IP address.
This setting can not be deactivated.
Default value:
1
SessionDeleteIfTimeToOld
Deletes requested sessions if they have timed out.
This setting can not be deactivated.
Default value:
1
SessionDir
If “FS” was selected for SessionModule, a directory where the session data will be stored must be specified.
This setting can not be deactivated.
Default value:
<OTRS_CONFIG_Home>/var/sessions
SessionMaxIdleTime
Sets the inactivity time (in seconds) to pass before a session is killed and a user is logged out.
This setting can not be deactivated.
Default value:
7200
SessionMaxTime
Defines the maximal valid time (in seconds) for a session id.
This setting can not be deactivated.
Default value:
57600
SessionModule
Defines the module used to store the session data. With “DB” the frontend server can be splitted from the db server. “FS” is faster.
This setting can not be deactivated.
Default value:
Kernel::System::AuthSession::DB
SessionName
Defines the name of the session key. E.g. Session, SessionID or OTRS. Semicolon, comma, equals, asterisk and white space usage is not allowed.
This setting can not be deactivated.
Default value:
OTRSAgentInterface
SessionTable
If “DB” was selected for SessionModule, a table in database where session data will be stored must be specified.
This setting can not be deactivated.
Default value:
sessions
