FrontendAgentViewCustomerUserDetailView

AgentFrontend::CustomerUserDetailView###001-Framework

The default column layout configuration for the customer user detail view.

This setting can not be deactivated.

Default value:

---
BusinessObjectType: CustomerUser
ColumnLayout:
  OneColumn:
    '1':
    - Name: CustomerInformation
    - Name: EscalatedTickets
    - Name: ReminderTickets
    - Name: OpenTickets
  ThreeColumns:
    '1':
    - Name: CustomerInformation
    '2':
    - Name: EscalatedTickets
    '3':
    - Name: ReminderTickets
    - Name: OpenTickets
  TwoColumns:
    '1':
    - Name: CustomerInformation
    '2':
    - Name: EscalatedTickets
    - Name: ReminderTickets
    - Name: OpenTickets
Type: BusinessObjectDetailView

AgentFrontend::CustomerUserDetailView###100-Custom

User-defined configuration extensions for the column layouts of the customer user detail view. With this configuration you can only add keys to the framework configuration, it is not possible to change or remove keys. See the related configuration ended with “###001-Framework”.

Default value:

---
ColumnLayout: ~

AgentFrontend::CustomerUserDetailView::Widget###CustomerInformation

Default configuration for the Customer Information widget of the customer user detail view.

This setting can not be deactivated.

Default value:

---
Config:
  Active: 1
  Config: {}
  IsAlwaysPresent: 0
  IsDuplicatable: 0
  IsVisible: 1
  Title: Customer Information
Group: []
GroupRo: []
Type: CustomerInformation

AgentFrontend::CustomerUserDetailView::Widget###EscalatedTickets

Default configuration for the Escalations widget of the customer user detail view.

This setting can not be deactivated.

Default value:

---
Config:
  Active: 1
  Config:
    ActiveFilters:
      TicketEscalation_DateTimeRelative:
        Value:
          Format: minute
          Point: 1
          Start: Before
    Columns:
      Age:
        IsVisible: 1
      Changed:
        IsVisible: 1
      Created:
        IsVisible: 2
      CustomerCompanyName:
        IsVisible: 1
      CustomerID:
        IsVisible: 1
      CustomerName:
        IsVisible: 1
      CustomerUserID:
        IsVisible: 1
      EscalationResponseTime:
        IsVisible: 1
      EscalationSolutionTime:
        IsVisible: 1
      EscalationTime:
        IsVisible: 2
      EscalationUpdateTime:
        IsVisible: 1
      Lock:
        IsVisible: 1
      Owner:
        IsVisible: 1
      PendingTime:
        IsVisible: 1
      Priority:
        IsVisible: 2
      Queue:
        IsVisible: 1
      SLA:
        IsVisible: 1
      Sender:
        IsVisible: 1
      Service:
        IsVisible: 1
      State:
        IsVisible: 1
      Subject:
        IsVisible: 1
      TicketNumber:
        IsVisible: 2
      Title:
        IsVisible: 2
      Type:
        IsVisible: 1
      Watch:
        IsVisible: 1
    FilterPresets:
      Locked:
        LockIDs:
          Value:
          - 2
      Unlocked:
        LockIDs:
          Value:
          - 1
      Unread:
        AgentTicketFlagSeen:
          Value: Unread
    SortBy:
    - Column: EscalationTime
      Direction: Down
  IsAlwaysPresent: 0
  IsDuplicatable: 1
  IsVisible: 1
  Title: Escalations
Group: []
GroupRo: []
Type: TicketList

AgentFrontend::CustomerUserDetailView::Widget###OpenTickets

Default configuration for the Open Tickets widget of the customer user detail view.

This setting can not be deactivated.

Default value:

---
Config:
  Active: 1
  Config:
    ActiveFilters:
      StateType:
        Value: Open
    Columns:
      Age:
        IsVisible: 1
      Changed:
        IsVisible: 1
      Created:
        IsVisible: 2
      CustomerCompanyName:
        IsVisible: 1
      CustomerID:
        IsVisible: 1
      CustomerName:
        IsVisible: 1
      CustomerUserID:
        IsVisible: 1
      EscalationResponseTime:
        IsVisible: 1
      EscalationSolutionTime:
        IsVisible: 1
      EscalationTime:
        IsVisible: 1
      EscalationUpdateTime:
        IsVisible: 1
      Lock:
        IsVisible: 1
      Owner:
        IsVisible: 1
      PendingTime:
        IsVisible: 1
      Priority:
        IsVisible: 2
      Queue:
        IsVisible: 1
      SLA:
        IsVisible: 1
      Sender:
        IsVisible: 1
      Service:
        IsVisible: 1
      State:
        IsVisible: 2
      Subject:
        IsVisible: 1
      TicketNumber:
        IsVisible: 2
      Title:
        IsVisible: 2
      Type:
        IsVisible: 1
      Watch:
        IsVisible: 1
    FilterPresets:
      Locked:
        LockIDs:
          Value:
          - 2
      Unlocked:
        LockIDs:
          Value:
          - 1
      Unread:
        AgentTicketFlagSeen:
          Value: Unread
  IsAlwaysPresent: 0
  IsDuplicatable: 1
  IsVisible: 1
  Title: Open Tickets
Group: []
GroupRo: []
Type: TicketList

AgentFrontend::CustomerUserDetailView::Widget###ReminderTickets

Default configuration for the Reminders widget of the customer user detail view.

This setting can not be deactivated.

Default value:

---
Config:
  Active: 1
  Config:
    ActiveFilters:
      TicketPending_DateTimeRelative:
        Value:
          Format: minute
          Point: 1
          Start: Before
    Columns:
      Age:
        IsVisible: 1
      Changed:
        IsVisible: 1
      Created:
        IsVisible: 2
      CustomerCompanyName:
        IsVisible: 1
      CustomerID:
        IsVisible: 1
      CustomerName:
        IsVisible: 1
      CustomerUserID:
        IsVisible: 1
      EscalationResponseTime:
        IsVisible: 1
      EscalationSolutionTime:
        IsVisible: 1
      EscalationTime:
        IsVisible: 1
      EscalationUpdateTime:
        IsVisible: 1
      Lock:
        IsVisible: 1
      Owner:
        IsVisible: 1
      PendingTime:
        IsVisible: 2
      Priority:
        IsVisible: 2
      Queue:
        IsVisible: 1
      SLA:
        IsVisible: 1
      Sender:
        IsVisible: 1
      Service:
        IsVisible: 1
      State:
        IsVisible: 2
      Subject:
        IsVisible: 1
      TicketNumber:
        IsVisible: 2
      Title:
        IsVisible: 2
      Type:
        IsVisible: 1
      Watch:
        IsVisible: 1
    FilterPresets:
      Locked:
        LockIDs:
          Value:
          - 2
      Unlocked:
        LockIDs:
          Value:
          - 1
      Unread:
        AgentTicketFlagSeen:
          Value: Unread
    SortBy:
    - Column: PendingTime
      Direction: Down
  IsAlwaysPresent: 0
  IsDuplicatable: 1
  IsVisible: 1
  Title: Reminders
Group: []
GroupRo: []
Type: TicketList

AgentFrontend::CustomerUserDetailView::Widget###TicketList

Default configuration for the Ticket List widget of the customer user detail view.

This setting can not be deactivated.

Default value:

---
Config:
  Active: 1
  Config: {}
  IsAlwaysPresent: 0
  IsDuplicatable: 1
  IsVisible: 0
  Title: Ticket List
Group: []
GroupRo: []
Type: TicketList

AgentFrontend::CustomerUserDetailView::WidgetType###TicketList

Default configuration for the Ticket List widget type of the customer user detail view.

This setting can not be deactivated.

Default value:

---
Config:
  ActiveFilters: {}
  AdditionalExportColumns:
    ArticleTree: 0
  AvailableDynamicFieldFilters: []
  BusinessObjectType: Ticket
  Collapsed: 0
  Columns:
    Age:
      IsVisible: 1
    Changed:
      IsVisible: 1
    Created:
      IsVisible: 2
    CustomerCompanyName:
      IsVisible: 1
    CustomerID:
      IsVisible: 2
    CustomerName:
      IsVisible: 1
    CustomerUserID:
      IsVisible: 1
    EscalationResponseTime:
      IsVisible: 1
    EscalationSolutionTime:
      IsVisible: 1
    EscalationTime:
      IsVisible: 1
    EscalationUpdateTime:
      IsVisible: 1
    Lock:
      IsVisible: 2
    Owner:
      IsVisible: 2
    PendingTime:
      IsVisible: 1
    Priority:
      IsVisible: 2
    Queue:
      IsVisible: 2
    Responsible:
      IsVisible: 1
    SLA:
      IsVisible: 1
    Sender:
      IsVisible: 2
    Service:
      IsVisible: 1
    State:
      IsVisible: 2
    Subject:
      IsVisible: 1
    TicketNumber:
      IsVisible: 1
    Title:
      IsVisible: 2
    Type:
      IsVisible: 1
    Watch:
      IsVisible: 2
  DefaultColumnOrder:
  - TicketNumber
  - Title
  - Priority
  - Created
  - Age
  - Changed
  - State
  - PendingTime
  - EscalationTime
  - EscalationUpdateTime
  - EscalationResponseTime
  - EscalationSolutionTime
  - Sender
  - Subject
  - Lock
  - Queue
  - Owner
  - Responsible
  - CustomerID
  - CustomerCompanyName
  - CustomerName
  - CustomerUserID
  - Type
  - Service
  - SLA
  - Watch
  FilterPresets: {}
  Hidden: 0
  HideAvailableFilters: []
  ItemsPerPage: 10
  Limit: 1000
  SortBy:
  - Column: Created
    Direction: Down
  Type: BusinessObject
Module: Kernel::WebApp::Util::BusinessObject::Widget::CustomerUser::TicketList
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