AgentFrontend::CustomerUserDetailView###001-Framework
The default column layout configuration for the customer user detail view.
This setting can not be deactivated.
Default value:
---
BusinessObjectType: CustomerUser
ColumnLayout:
OneColumn:
'1':
- Name: CustomerInformation
- Name: EscalatedTickets
- Name: ReminderTickets
- Name: OpenTickets
ThreeColumns:
'1':
- Name: CustomerInformation
'2':
- Name: EscalatedTickets
'3':
- Name: ReminderTickets
- Name: OpenTickets
TwoColumns:
'1':
- Name: CustomerInformation
'2':
- Name: EscalatedTickets
- Name: ReminderTickets
- Name: OpenTickets
Type: BusinessObjectDetailView
AgentFrontend::CustomerUserDetailView###100-Custom
User-defined configuration extensions for the column layouts of the customer user detail view. With this configuration you can only add keys to the framework configuration, it is not possible to change or remove keys. See the related configuration ended with “###001-Framework”.
Default value:
---
ColumnLayout: ~
AgentFrontend::CustomerUserDetailView::Widget###CustomerInformation
Default configuration for the Customer Information widget of the customer user detail view.
This setting can not be deactivated.
Default value:
---
Config:
Active: 1
Config: {}
IsAlwaysPresent: 0
IsDuplicatable: 0
IsVisible: 1
Title: Customer Information
Group: []
GroupRo: []
Type: CustomerInformation
AgentFrontend::CustomerUserDetailView::Widget###EscalatedTickets
Default configuration for the Escalations widget of the customer user detail view.
This setting can not be deactivated.
Default value:
---
Config:
Active: 1
Config:
ActiveFilters:
TicketEscalation_DateTimeRelative:
Value:
Format: minute
Point: 1
Start: Before
Columns:
Age:
IsVisible: 1
Changed:
IsVisible: 1
Created:
IsVisible: 2
CustomerCompanyName:
IsVisible: 1
CustomerID:
IsVisible: 1
CustomerName:
IsVisible: 1
CustomerUserID:
IsVisible: 1
EscalationResponseTime:
IsVisible: 1
EscalationSolutionTime:
IsVisible: 1
EscalationTime:
IsVisible: 2
EscalationUpdateTime:
IsVisible: 1
Lock:
IsVisible: 1
Owner:
IsVisible: 1
PendingTime:
IsVisible: 1
Priority:
IsVisible: 2
Queue:
IsVisible: 1
SLA:
IsVisible: 1
Sender:
IsVisible: 1
Service:
IsVisible: 1
State:
IsVisible: 1
Subject:
IsVisible: 1
TicketNumber:
IsVisible: 2
Title:
IsVisible: 2
Type:
IsVisible: 1
Watch:
IsVisible: 1
FilterPresets:
Locked:
LockIDs:
Value:
- 2
Unlocked:
LockIDs:
Value:
- 1
Unread:
AgentTicketFlagSeen:
Value: Unread
SortBy:
- Column: EscalationTime
Direction: Down
IsAlwaysPresent: 0
IsDuplicatable: 1
IsVisible: 1
Title: Escalations
Group: []
GroupRo: []
Type: TicketList
AgentFrontend::CustomerUserDetailView::Widget###OpenTickets
Default configuration for the Open Tickets widget of the customer user detail view.
This setting can not be deactivated.
Default value:
---
Config:
Active: 1
Config:
ActiveFilters:
StateType:
Value: Open
Columns:
Age:
IsVisible: 1
Changed:
IsVisible: 1
Created:
IsVisible: 2
CustomerCompanyName:
IsVisible: 1
CustomerID:
IsVisible: 1
CustomerName:
IsVisible: 1
CustomerUserID:
IsVisible: 1
EscalationResponseTime:
IsVisible: 1
EscalationSolutionTime:
IsVisible: 1
EscalationTime:
IsVisible: 1
EscalationUpdateTime:
IsVisible: 1
Lock:
IsVisible: 1
Owner:
IsVisible: 1
PendingTime:
IsVisible: 1
Priority:
IsVisible: 2
Queue:
IsVisible: 1
SLA:
IsVisible: 1
Sender:
IsVisible: 1
Service:
IsVisible: 1
State:
IsVisible: 2
Subject:
IsVisible: 1
TicketNumber:
IsVisible: 2
Title:
IsVisible: 2
Type:
IsVisible: 1
Watch:
IsVisible: 1
FilterPresets:
Locked:
LockIDs:
Value:
- 2
Unlocked:
LockIDs:
Value:
- 1
Unread:
AgentTicketFlagSeen:
Value: Unread
IsAlwaysPresent: 0
IsDuplicatable: 1
IsVisible: 1
Title: Open Tickets
Group: []
GroupRo: []
Type: TicketList
AgentFrontend::CustomerUserDetailView::Widget###ReminderTickets
Default configuration for the Reminders widget of the customer user detail view.
This setting can not be deactivated.
Default value:
---
Config:
Active: 1
Config:
ActiveFilters:
TicketPending_DateTimeRelative:
Value:
Format: minute
Point: 1
Start: Before
Columns:
Age:
IsVisible: 1
Changed:
IsVisible: 1
Created:
IsVisible: 2
CustomerCompanyName:
IsVisible: 1
CustomerID:
IsVisible: 1
CustomerName:
IsVisible: 1
CustomerUserID:
IsVisible: 1
EscalationResponseTime:
IsVisible: 1
EscalationSolutionTime:
IsVisible: 1
EscalationTime:
IsVisible: 1
EscalationUpdateTime:
IsVisible: 1
Lock:
IsVisible: 1
Owner:
IsVisible: 1
PendingTime:
IsVisible: 2
Priority:
IsVisible: 2
Queue:
IsVisible: 1
SLA:
IsVisible: 1
Sender:
IsVisible: 1
Service:
IsVisible: 1
State:
IsVisible: 2
Subject:
IsVisible: 1
TicketNumber:
IsVisible: 2
Title:
IsVisible: 2
Type:
IsVisible: 1
Watch:
IsVisible: 1
FilterPresets:
Locked:
LockIDs:
Value:
- 2
Unlocked:
LockIDs:
Value:
- 1
Unread:
AgentTicketFlagSeen:
Value: Unread
SortBy:
- Column: PendingTime
Direction: Down
IsAlwaysPresent: 0
IsDuplicatable: 1
IsVisible: 1
Title: Reminders
Group: []
GroupRo: []
Type: TicketList
AgentFrontend::CustomerUserDetailView::Widget###TicketList
Default configuration for the Ticket List widget of the customer user detail view.
This setting can not be deactivated.
Default value:
---
Config:
Active: 1
Config: {}
IsAlwaysPresent: 0
IsDuplicatable: 1
IsVisible: 0
Title: Ticket List
Group: []
GroupRo: []
Type: TicketList
AgentFrontend::CustomerUserDetailView::WidgetType###TicketList
Default configuration for the Ticket List widget type of the customer user detail view.
This setting can not be deactivated.
Default value:
---
Config:
ActiveFilters: {}
AdditionalExportColumns:
ArticleTree: 0
AvailableDynamicFieldFilters: []
BusinessObjectType: Ticket
Collapsed: 0
Columns:
Age:
IsVisible: 1
Changed:
IsVisible: 1
Created:
IsVisible: 2
CustomerCompanyName:
IsVisible: 1
CustomerID:
IsVisible: 2
CustomerName:
IsVisible: 1
CustomerUserID:
IsVisible: 1
EscalationResponseTime:
IsVisible: 1
EscalationSolutionTime:
IsVisible: 1
EscalationTime:
IsVisible: 1
EscalationUpdateTime:
IsVisible: 1
Lock:
IsVisible: 2
Owner:
IsVisible: 2
PendingTime:
IsVisible: 1
Priority:
IsVisible: 2
Queue:
IsVisible: 2
Responsible:
IsVisible: 1
SLA:
IsVisible: 1
Sender:
IsVisible: 2
Service:
IsVisible: 1
State:
IsVisible: 2
Subject:
IsVisible: 1
TicketNumber:
IsVisible: 1
Title:
IsVisible: 2
Type:
IsVisible: 1
Watch:
IsVisible: 2
DefaultColumnOrder:
- TicketNumber
- Title
- Priority
- Created
- Age
- Changed
- State
- PendingTime
- EscalationTime
- EscalationUpdateTime
- EscalationResponseTime
- EscalationSolutionTime
- Sender
- Subject
- Lock
- Queue
- Owner
- Responsible
- CustomerID
- CustomerCompanyName
- CustomerName
- CustomerUserID
- Type
- Service
- SLA
- Watch
FilterPresets: {}
Hidden: 0
HideAvailableFilters: []
ItemsPerPage: 10
Limit: 1000
SortBy:
- Column: Created
Direction: Down
Type: BusinessObject
Module: Kernel::WebApp::Util::BusinessObject::Widget::CustomerUser::TicketList
