https://<OTRS_HOST>/agent
Note
You have to replace <OTRS_HOST>
with your domain.
You need an agent account to be able to use OTRS. If you do not have an account yet, please contact your administrator.
![Agent Login Screen](/wp-content/uploads/login.png)
Depending on the system configuration, the agent may have to change the initial password at first login.
![Change Initial Password](/wp-content/uploads/login-change-password.png)
If you forget your password, click on the Forgot your password? link, and follow the instructions there.
![Request New Password Screen](/wp-content/uploads/login-lost-password.png)
For security reasons, two-factor authentication has to be setup for each agent when they login for the first time. Click on the Setup button to setup this security feature.
![Two-factor Authentication](/wp-content/uploads/login-two-factor-setup.png)
The two-factor token will be sent to the email address of the agent, or the agent can use an authenticator application.
Email Authentication
Selecting the Send signed and/or encrypted email if possible option activates opportunistic encryption of the email containing the two-factor token when sent. This feature will work only if either a PGP or S/MIME subsystem is activated and if there is a public key or certificate available for the agent’s target email address. Otherwise the email will be sent in plain text.
![Two-factor Setup for Email](/wp-content/uploads/login-two-factor-setup-email.png)
Check your mailbox and find the email containing the two-factor token. The token consists of numbers. Type the token into the next window.
![Two-factor Setup Email Verification](/wp-content/uploads/login-two-factor-setup-email-verification.png)
This setup can be changed in the Security section of the Personalization menu after the successful login.
Authenticator App
The agent can use an authenticator application for two-factor authentication. All information is displayed in the setup page.
![Two-factor Setup for Authenticator App](/wp-content/uploads/login-two-factor-setup-authenticator.png)
The successful setup needs an initial verification.
![Two-factor Setup Authenticator App Verification](/wp-content/uploads/login-two-factor-setup-authenticator-verification.png)
This setup can be changed in the Security section of the Personalization menu after the successful login.
First Login
After a successful login, the agent dashboard will be displayed.
![Personal Dashboard](/wp-content/uploads/personal-dashboard.png)
Congratulations! You are now able to use the OTRS system.