https://<OTRS_HOST>/agent
Note
You have to replace <OTRS_HOST> with your domain.
You need an agent account to be able to use OTRS. If you do not have an account yet, please contact your administrator.
Depending on the system configuration, the agent may have to change the initial password at first login.
If you forget your password, click on the Forgot your password? link, and follow the instructions there.
For security reasons, two-factor authentication has to be setup for each agent when they login for the first time. Click on the Setup button to setup this security feature.
The two-factor token will be sent to the email address of the agent, or the agent can use an authenticator application.
Email Authentication
Selecting the Send signed and/or encrypted email if possible option activates opportunistic encryption of the email containing the two-factor token when sent. This feature will work only if either a PGP or S/MIME subsystem is activated and if there is a public key or certificate available for the agent’s target email address. Otherwise the email will be sent in plain text.
Check your mailbox and find the email containing the two-factor token. The token consists of numbers. Type the token into the next window.
This setup can be changed in the Security section of the Personalization menu after the successful login.
Authenticator App
The agent can use an authenticator application for two-factor authentication. All information is displayed in the setup page.
The successful setup needs an initial verification.
This setup can be changed in the Security section of the Personalization menu after the successful login.
First Login
After a successful login, the agent dashboard will be displayed.
Congratulations! You are now able to use the OTRS system.
