Note
In versions 8.0.10 and higher, no new types are added after installation of the package. However, updating a system from any previous version to 8.0.10 or higher will keep the existing types.
The type management screen is available in the Types module of the Ticket Settings group.
![Type Management Screen](/wp-content/uploads/type-management-1.png)
New Types
Incident
-
For tickets that are created for normal incidents.
Incident::Major
-
For tickets that are created for major incidents.
Problem
-
For tickets that are created for problems.
ServiceRequest
-
For tickets that are created for service requests.