Agent Interface October 10, 2024 Contents Login to Agent Interface Email Authentication Authenticator App First Login Navigation And Usage Navigation Elements Business Objects Business Object Lists Business Object Detail Views Personalization User Profile Security Notification Settings Focus Topic Settings Customize Organizer Chat Availability Logout Personal Dashboard Announcements Widget Customer Activity Widget Tickets Create Ticket Properties Widget Customer Information Widget Customer User History Widget Customer History Widget Ticket List Ticket List Actions Ticket Detail View Ticket Detail View Widgets Ticket Detail View Actions Watchlists Sidebar Articles Article Detail View Actions Templates Services Service List Service Detail View Service Detail View Widgets Service Detail View Actions Service Level Agreements Service Level Agreement List Service Level Agreement Detail View Service Level Agreement Detail View Widgets Service Level Agreement Detail View Actions Knowledge Base Articles Create Knowledge Base Article Knowledge Base Article List Knowledge Base Article Detail View Knowledge Base Article Detail View Widgets Knowledge Base Article Detail View Actions Customers Create Customer Customer List Customer Detail View Customer Detail View Widgets Customer Detail View Actions Customer Users Create Customer User Customer User List Customer User Detail View Customer User Detail View Widgets Customer User Detail View Actions Notifications Notification List Notification List Actions Ticket Watchlist Overview Manage Watchlists Watchlist Settings Statistics and Reports Reports Statistics Ticket Attributes for Statistics Explanation for Static Statistics Statistics for Queue Resting Time Statistics for Queue Working Time Statistics for Service Management Statistics for Appointment Calendar Overview Calendar Widgets Resource Calendar Widget Configuration General Resources Timeline View “Custom” Settings Add Appointment Appointment Settings Repeating Appointments Calendar Subscriptions Chat Chat Availability Chat Request List Start New Chat Agent to Agent Agent to Customer User Customer User to Agent Public User to Agent Chat Bubble Search Search Parameters Mobile App Manage Accounts Using the App FacebookXEmailLinkedIn
