Agent Interface

Contents

• Login to Agent Interface
  • Email Authentication
  • Authenticator App
  • First Login
• Navigation And Usage
  • Navigation Elements
  • Business Objects
  • Business Object Lists
  • Business Object Detail Views
• Personalization
  • User Profile
  • Security
  • Settings & Notifications
  • Focus Topic Settings
  • Competences
  • Customize Organizer
  • Chat Availability
  • Logout
• Personal Dashboard
  • Announcements Widget
  • Customer Activity Widget
• Tickets
  • Create Ticket
    • Properties Widget
    • Customer Information Widget
    • Customer User History Widget
    • Customer History Widget
  • Ticket List
    • Ticket List Actions
  • Ticket Detail View
    • Ticket Detail View Widgets
    • Ticket Detail View Actions
    • Watchlists
    • Sidebar
• Articles
  • Article Detail View Actions
    • Templates
• Services
  • Service List
  • Service Detail View
    • Service Detail View Widgets
    • Service Detail View Actions
• Service Level Agreements
  • Service Level Agreement List
  • Service Level Agreement Detail View
    • Service Level Agreement Detail View Widgets
    • Service Level Agreement Detail View Actions
• Knowledge Base Articles
  • Create Knowledge Base Article
  • Knowledge Base Article List
  • Knowledge Base Article Detail View
    • Knowledge Base Article Detail View Widgets
    • Knowledge Base Article Detail View Actions
• Configuration Items
  • Create Configuration Item
  • Configuration Item List
  • Configuration Item Detail View
    • Configuration Item Detail View Widgets
    • Configuration Item Detail View Actions
• Customers
  • Create Customer
  • Customer List
  • Customer Detail View
    • Customer Detail View Widgets
    • Customer Detail View Actions
• Customer Users
  • Create Customer User
  • Customer User List
  • Customer User Detail View
    • Customer User Detail View Widgets
    • Customer User Detail View Actions
• Notifications
  • Notification List
    • Notification List Actions
• Ticket Watchlist Overview
  • Manage Watchlists
  • Watchlist Settings
• Statistics and Reports
  • Reports
  • Statistics
    • Ticket Attributes for Statistics
    • Explanation for Static Statistics
    • Statistics for Queue Resting Time
    • Statistics for Queue Working Time
    • Statistics for Service Management
    • Statistics for Appointment
• Calendar Overview
  • Calendar Widgets
  • Resource Calendar Widget Configuration
    • General
    • Resources
    • Timeline View “Custom” Settings
  • Add Appointment
    • Appointment Settings
    • Repeating Appointments
  • Calendar Subscriptions
• Chat
  • Chat Availability
  • Chat Request List
  • Start New Chat
    • Agent to Agent
    • Agent to Customer User
    • Customer User to Agent
    • Public User to Agent
  • Chat Bubble
• Search
  • Search Parameters
  • Ticket Attributes
• Mobile App
  • Manage Accounts
  • Using the App