The quota lists are displayed in the customer detail view as separate widgets.
The Time Unit Quota List widget displays the total quota, the used quota and the remaining quota. The Last Used Reference column displays the ticket number and article ID that is used for changing the quota in format TicketNumber#ArticleID.
In the example above the customer has 100 units quota. A ticket was created for a customer user who belongs to this customer, and 20 time units was accounted. The value 2022052610000016#43 in the Last Used Reference column means that ticket number 2022052610000016 and article ID 43 changed the quota last.
To change the time unit quota of a customer:
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Create a new ticket for the customer or add an article to an existing ticket of the customer.
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Add any number to the Time Units field.
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Go to the customer detail view and verify that the quota is reduced by the time unit added to the article.
The Volume Quota List widget displays the total quota, the used quota and the remaining quota. The Last Used Reference column displays the ticket number that is used for changing the quota.
In the example above the customer has 5 service requests quota. A ticket was created for a customer user who belongs to this customer, and the quota was reduced by 1. The value 2022052610000025 in the Last Used Reference column means that ticket number 2022052610000025 changed the quota last.
To change the volume quota of a customer:
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Create a new ticket for the customer.
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Go to the customer detail view and verify that the quota is reduced by 1.
