This documentation lists all configuration options of OTRS.
This work is copyrighted by OTRS AG (https://otrs.com), Zimmersmühlenweg 11, 61440 Oberursel, Germany.
Contents
- CloudService
- CloudService → Admin → ModuleRegistration
- Daemon → ModuleRegistration
- Frontend → Admin → ModuleRegistration
- Frontend → Agent → ModuleRegistration
- GenericInterface → ErrorHandling → ModuleRegistration
- GenericInterface → Invoker → ModuleRegistration
- GenericInterface → Mapping → ModuleRegistration
- GenericInterface → Operation → ModuleRegistration
- GenericInterface → Transport → ModuleRegistration
- Core
- Core → Agent
- Core → Auth → Agent
- Frontend → Agent
- Core → Agent → FAQ
- Core → Event → FAQ
- Core → External → FAQ
- Core → FAQ
- Frontend → Agent → FAQ
- Core → AppointmentCalendar
- Core → Event → AppointmentCalendar
- Core → AppointmentCalendar → Plugin
- Core → AppointmentCalendar → TicketAppointments
- Core → Auth → Agent → TwoFactor
- Core → Auth → Customer → TwoFactor
- Core → Auth → TwoFactor
- WebApp → API → Agent → TwoFactor
- WebApp → API → Customer → TwoFactor
- Core → Auth → Customer
- Core → Customer
- Frontend → Agent → Customer
- Frontend → Agent → View → Ticket → Action → Customer
- WebApp → API → Customer
- Core → Auth → LDAP
- Frontend → Agent → Auth → LDAP
- Frontend → External → Auth → LDAP
- Core → Auth → User
- Core → Autoload
- Core → Base
- Frontend → Base
- Core → Cache
- Core → Category
- Core → Chat
- Core → Event → Chat
- Core → CommunicationChannel
- Core → CommunicationChannel → MIMEBase
- Core → CommunicationLog
- Core → Credentials
- Core → Crypt → PGP
- Core → Crypt → SMIME
- Core → DB → Mirror
- Core → DocumentSearch → Driver
- Core → DynamicFieldDatabase
- Core → DynamicFields → DriverRegistration
- Core → DynamicFields → ExtensionRegistration
- Core → DynamicFieldsLegacy → ExtensionRegistration
- Core → DynamicFields → ObjectTypeRegistration
- Core → DynamicTicketTemplate
- Core → Email
- Frontend → Agent → View → TicketCreate → Email
- Core → Email → PostMaster
- Core → Event → CustomPage
- Frontend → Admin → View → CustomPage
- Core → Event → CustomerCompany
- Frontend → Admin → View → CustomerCompany
- GenericInterface → Operation → CustomerCompany
- WebApp → API → Agent → CustomerCompany
- Core → Event → CustomerUser
- Frontend → Admin → View → CustomerUser
- Frontend → Agent → CustomerUser
- GenericInterface → Operation → CustomerUser
- WebApp → API → Agent → CustomerUser
- Core → Event → DynamicField
- Core → Event → Icinga2
- Core → SystemMonitoring → Icinga2
- Core → Event → LinkObject
- Core → LinkObject
- Frontend → Agent → View → LinkObject
- Core → Event → Nagios
- Core → SystemMonitoring → Nagios
- Core → Event → OTRSTicketWatchlist
- Core → Event → Package
- Core → Package
- Core → Event → Queue
- Frontend → Admin → View → Queue
- Core → Event → ServiceCatalogueItem
- Core → Event → Survey
- Core → Survey
- Core → Event → Ticket
- Core → Ticket
- Frontend → Agent → Ticket
- Core → FAQ → Approval
- Core → FAQ → Explorer
- Core → FAQ → Item
- Core → FAQ → Item → Voting
- Core → FAQ → RelatedArticles
- Frontend → Agent → FAQ → RelatedArticles
- Core → GoogleChrome
- Core → LinkQuote
- Core → Log
- Daemon → Log
- Core → MailQueue
- Core → NotificationView
- Core → OTRSAutomation
- Core → PDF
- Core → PasswordPolicy → Exceptions
- Core → PerformanceLog
- Core → Permission
- Core → Ticket → Permission
- Core → ProcessManagement
- Core → Ticket → ProcessManagement
- Core → SMS
- Frontend → Agent → View → TicketCreate → SMS
- Core → SOAP
- Core → Session
- Core → Stats
- Frontend → Agent → View → Stats
- Core → Stats → Reports
- Core → SystemMonitoring
- Core → Template
- Core → Ticket → ACL
- Core → Ticket → AdvancedTicketArticleForward
- Core → Ticket → DynamicFieldDefault
- Core → Ticket → FulltextSearch
- Core → Time
- Core → Time → Calendar1
- Core → Time → Calendar2
- Core → Time → Calendar3
- Core → Time → Calendar4
- Core → Time → Calendar5
- Core → Time → Calendar6
- Core → Time → Calendar7
- Core → Time → Calendar8
- Core → Time → Calendar9
- Core → UnitTest
- Core → WebUserAgent
- Daemon
- Daemon → SchedulerCronTaskManager
- Daemon → SchedulerCronTaskManager → Task
- Daemon → SchedulerGenericAgentTaskManager
- Daemon → SchedulerGenericInterfaceTaskManager
- Daemon → SchedulerTaskWorker
- Frontend → Admin
- Frontend → Admin → FrontendNotification
- Frontend → Agent → FrontendNotification
- Frontend → Admin → ModuleRegistration → AdminOverview
- Frontend → Admin → ModuleRegistration → Loader
- Frontend → Base → Loader
- Frontend → Admin → ModuleRegistration → MainMenu
- Frontend → Agent → ModuleRegistration → MainMenu
- Frontend → Admin → NavBarModule
- Frontend → Admin → StandardTemplate
- Frontend → Admin → SurveyOverview
- Frontend → Admin → View → SurveyOverview
- Frontend → Admin → View → ContactWithData
- Frontend → Admin → View → DashboardNewsWidget
- Frontend → Admin → View → DynamicFieldOverview
- Frontend → Admin → View → GenericAgent
- Frontend → Admin → View → NotificationEvent
- Frontend → Admin → View → Preferences
- Frontend → Agent → View → Preferences
- Frontend → External → View → Preferences
- Frontend → Admin → View → SLA
- Frontend → Admin → View → SelectBox
- Frontend → Admin → View → Service
- Frontend → Admin → View → SupportDataCollector
- Frontend → Admin → View → SurveyStats
- Frontend → Admin → View → SurveyZoom
- Frontend → Admin → View → SurveyZoom → MenuModule
- Frontend → Admin → View → SysConfig
- Frontend → Agent → Auth
- Frontend → External → Auth
- Frontend → Agent → BusinessCard
- Frontend → Agent → BusinessObject
- Frontend → Agent → DocumentSearch
- Frontend → External → DocumentSearch
- Frontend → Agent → Menu → Groups
- Frontend → Agent → NotifyModule
- Frontend → External → NotifyModule
- Frontend → Agent → OTRSServiceBasedQueueRouting
- Frontend → Base → OTRSServiceBasedQueueRouting
- Frontend → External → OTRSServiceBasedQueueRouting
- Frontend → Agent → Organizer
- Frontend → Agent → Route
- Frontend → External → Route
- Frontend → Agent → View → Calendar → AppointmentCreate
- Frontend → Agent → View → Calendar → AppointmentUpdate
- Frontend → Agent → View → CalendarOverview
- Frontend → Agent → View → CalendarOverview → Action
- Frontend → Agent → View → CustomerCompanyDetailView → Action
- Frontend → Agent → View → CustomerUserDetailView → Action
- Frontend → Agent → View → KnowledgeBaseArticleDetailView → Action
- Frontend → Agent → View → CustomerAddressBookList
- Frontend → Agent → View → CustomerCompanyDetailView
- Frontend → Agent → View → CustomerCompanyList
- Frontend → Agent → View → CustomerCreate
- Frontend → Agent → View → CustomerUpdate
- Frontend → Agent → View → CustomerUserAddressBookList
- Frontend → Agent → View → CustomerUserCreate
- Frontend → Agent → View → CustomerUserDetailView
- Frontend → Agent → View → CustomerUserList
- Frontend → Agent → View → CustomerUserUpdate
- Frontend → Agent → View → Dashboard
- Frontend → Agent → View → Dashboard → CustomerActivity
- Frontend → Agent → View → KnowledgeBaseArticle → AddToObject
- Frontend → Agent → View → KnowledgeBaseArticleCreate
- Frontend → Agent → View → KnowledgeBaseArticleDetailView
- Frontend → Agent → View → KnowledgeBaseArticleList
- Frontend → Agent → View → KnowledgeBaseArticleUpdate
- Frontend → Agent → View → Merge
- Frontend → Agent → View → Search
- Frontend → Agent → View → StatisticCreateUpdateView
- Frontend → Agent → View → StatisticReportCreateUpdateView
- Frontend → Agent → View → StatisticReportOverview
- Frontend → Agent → View → StatisticReportOverview → StatisticReportAction
- Frontend → Agent → View → TicketArticleReply
- Frontend → Agent → View → TicketArticleReplyToNote
- Frontend → Agent → View → TicketCompose
- Frontend → Agent → View → TicketCreate
- Frontend → External → View → TicketCreate
- GenericInterface → Operation → TicketCreate
- Frontend → Agent → View → TicketCreate → Phone
- Frontend → Agent → View → TicketCreate → Process
- Frontend → Agent → View → TicketDetailView
- Frontend → Agent → View → TicketDetailView → ArticleAction
- Frontend → Agent → View → TicketDetailView → TicketAction
- Frontend → Agent → View → TicketDetailView → TicketAction → Close
- Frontend → Agent → View → TicketDetailView → TicketAction → Move
- Frontend → Agent → View → TicketDetailView → TicketAction → Priority
- Frontend → Agent → View → TicketEmailNew
- Frontend → Agent → View → TicketEmailOutbound
- Frontend → Agent → View → TicketFreeText
- Frontend → Agent → View → TicketHistory
- Frontend → Agent → View → TicketList
- WebApp → API → Agent → TicketList
- Frontend → Agent → View → TicketList → Bulk
- Frontend → Agent → View → TicketMerge
- Frontend → Agent → View → TicketNote
- Frontend → Agent → View → TicketOwner
- Frontend → Agent → View → TicketPhoneInbound
- Frontend → Agent → View → TicketPhoneOutbound
- Frontend → Agent → View → TicketResponsible
- Frontend → Agent → View → TicketSmsOutbound
- Frontend → Agent → View → TicketWatchlist
- Frontend → Agent → View → WebNotificationView
- Frontend → Agent → WidgetTypes
- Frontend → Base → OutputFilter
- Frontend → External
- Frontend → External → Menu
- Frontend → External → PrivacyNotice
- Frontend → External → Registration
- Frontend → External → View → KnowledgeBaseDetail
- Frontend → External → View → TicketDetail
- Frontend → External → View → TicketOverview
- GenericInterface
- GenericInterface → Operation → CustomerCompanySearch
- GenericInterface → Operation → CustomerUserSearch
- GenericInterface → Operation → Generic → RPC
- GenericInterface → Operation → LinkAdd
- GenericInterface → Operation → LinkDelete
- GenericInterface → Operation → LinkDeleteAll
- GenericInterface → Operation → LinkList
- GenericInterface → Operation → PossibleLinkList
- GenericInterface → Operation → PossibleObjectsList
- GenericInterface → Operation → PossibleTypesList
- GenericInterface → Operation → TicketClone
- GenericInterface → Operation → TicketSearch
- GenericInterface → Operation → TicketUpdate
- GenericInterface → Transport → HTTP
- WebApp
- WebApp → API → Agent → Account
- WebApp → API → Customer → Account
- WebApp → API → Agent → Statistic
- WebApp → API → Agent → StatisticReport
- WebApp → API → Agent → Ticket → Create
- WebApp → APIClient
- Additional Reference
