This work is copyrighted by OTRS AG (https://otrs.com), Zimmersmühlenweg 11, 61440 Oberursel, Germany.
- Introduction
- Hardware and Software Requirements
- Installation
- Updating
- Step 1: Stop All Relevant Services and the OTRS Daemon
- Step 2: Backup Files and Database
- Step 3: Install the New Release
- Step 4: Run the Migration Script
- Step 5: Update Installed Packages
- Step 6: Start your Services
- Step 7: Start the OTRS Daemon and Web Server
- Step 8: Manual Migration Tasks and Changes
- Recommendation: Convert Your MySQL Database
- Backup and Restore