WebApp::API::Agent::Account::Recover
Enables agents to recover their own accounts via the agent interface.
This setting can not be deactivated.
Default value:
1
WebApp::API::Agent::Account::RecoverBody
Defines the body text for notification mails sent to agents, with token about new requested password.
This setting can not be deactivated.
Default value:
Hi <OTRS_USERFIRSTNAME>,
You or someone impersonating you has requested to change your OTRS password.
If you want to do this, click on the one-time login link below within the next 5 minutes.
<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/agent/one-time-login?tokenBase64=<OTRS_AUTHTOKEN>
If you did not request a password change, please ignore this email.
WebApp::API::Agent::Account::RecoverEmailSecurity
Enables email security for agent recover emails.
This setting can not be deactivated.
Default value:
0
WebApp::API::Agent::Account::RecoverSubject
Defines the subject for notification mails sent to agents, with token about new requested password.
This setting can not be deactivated.
Default value:
New OTRS password request
WebApp::API::Customer::Account::EmailBlacklist
If active, none of the regular expressions may match the user’s email address to allow registration.
This setting is not active by default.
Default value:
---
- \@your\.domain\.example$
WebApp::API::Customer::Account::EmailWhitelist
If active, one of the regular expressions has to match the user’s email address to allow registration.
This setting is not active by default.
Default value:
---
- \@your\.domain\.example$
WebApp::API::Customer::Account::Recover
Enables customers to recover their own accounts via the external interface.
This setting can not be deactivated.
Default value:
1
WebApp::API::Customer::Account::RecoverBody
Defines the body for an email with password recovery instructions for customer users, containing a link to request a new password.
This setting can not be deactivated.
Default value:
Hi <OTRS_USERFIRSTNAME>,
You or someone impersonating you has requested to change your OTRS password.
If you want to do this, click on the one-time login link below within the next 5 minutes.
<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/external/one-time-login?tokenBase64=<OTRS_AUTHTOKEN>
If you did not request a password change, please ignore this email.
WebApp::API::Customer::Account::RecoverEmailSecurity
Enables email security for customers recover emails.
This setting can not be deactivated.
Default value:
0
WebApp::API::Customer::Account::RecoverSubject
Defines the subject for an email with password recovery instructions for customer users.
This setting can not be deactivated.
Default value:
New OTRS password request
WebApp::API::Customer::Account::Register
Enables customers to create their own accounts via the external interface.
This setting can not be deactivated.
Default value:
1
WebApp::API::Customer::Account::RegisterBody
Defines the body text for notification mails sent to customers, about new account.
This setting can not be deactivated.
Default value:
Hi <OTRS_USERFIRSTNAME>,
You or someone impersonating you has created a new OTRS account for you.
Full name: <OTRS_USERFIRSTNAME> <OTRS_USERLASTNAME>
User name: <OTRS_USERLOGIN>
Password: <OTRS_USERPASSWORD>
You can log in via the following URL. We encourage you to change your password in the user preferences after logging in.
<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/external
WebApp::API::Customer::Account::RegisterSubject
Defines the subject for notification mails sent to customers, about new account.
This setting can not be deactivated.
Default value:
New OTRS Account!
