AgentFrontend::TicketCreate::Process###001-Framework
The default column layout configuration for the New Process Ticket screen.
This setting can not be deactivated.
Default value:
---
BusinessObjectType: Ticket
ColumnLayout:
OneColumn:
'1':
- Name: CreatePropertiesProcess
- Name: ProcessInformation
- Name: CustomerInformation
- Name: CustomerUserHistory
- Name: CustomerHistory
ThreeColumns:
'1':
- Name: CreatePropertiesProcess
'2':
- Name: ProcessInformation
'3':
- Name: CustomerInformation
- Name: CustomerUserHistory
- Name: CustomerHistory
TwoColumns:
'1':
- Name: CreatePropertiesProcess
'2':
- Name: ProcessInformation
- Name: CustomerInformation
- Name: CustomerUserHistory
- Name: CustomerHistory
Type: BusinessObjectCreate
AgentFrontend::TicketCreate::Process###100-Custom
User-defined configuration extensions for the column layouts of the New Process Ticket screen. With this configuration you can only add keys to the framework configuration, it is not possible to change or remove keys. See the related configuration ended with “###001-Framework”.
Default value:
---
ColumnLayout: ~
AgentFrontend::TicketCreate::Process::CustomerIDReadOnly
Controls if the customer ID is read-only in the agent interface.
This setting can not be deactivated.
Default value:
1
AgentFrontend::TicketCreate::Process::Widget###CreatePropertiesProcess
Default configuration for the Properties widget of the New Process Ticket screen.
This setting can not be deactivated.
Default value:
---
Config:
Active: 1
Config: {}
IsAlwaysPresent: 1
IsDuplicatable: 0
IsVisible: 1
Title: Properties
Group: []
GroupRo: []
Type: CreatePropertiesProcess
AgentFrontend::TicketCreate::Process::Widget###CustomerHistory
Default configuration for the Customer History widget of the New Process Ticket screen.
This setting can not be deactivated.
Default value:
---
Config:
Active: 1
Config: {}
IsAlwaysPresent: 0
IsDuplicatable: 1
IsVisible: 1
Title: Customer History
Group: []
GroupRo: []
Type: CustomerHistory
AgentFrontend::TicketCreate::Process::Widget###CustomerInformation
Default configuration for the Customer Information widget of the New Process Ticket screen.
This setting can not be deactivated.
Default value:
---
Config:
Active: 1
Config:
ShowPropertyOnEmpty: 1
IsAlwaysPresent: 0
IsDuplicatable: 1
IsVisible: 1
Title: Customer Information
Group: []
GroupRo: []
Type: CustomerInformation
AgentFrontend::TicketCreate::Process::Widget###CustomerUserHistory
Default configuration for the Customer User History widget of the New Process Ticket screen.
This setting can not be deactivated.
Default value:
---
Config:
Active: 1
Config: {}
IsAlwaysPresent: 0
IsDuplicatable: 1
IsVisible: 1
Title: Customer User History
Group: []
GroupRo: []
Type: CustomerUserHistory
AgentFrontend::TicketCreate::Process::Widget###ProcessInformation
Default configuration for the Process Information widget of the New Process Ticket screen.
This setting can not be deactivated.
Default value:
---
Config:
Active: 1
Config: {}
IsAlwaysPresent: 1
IsDuplicatable: 0
IsVisible: 1
Title: Process Information
Group: []
GroupRo: []
Type: ProcessInformation
AgentFrontend::TicketCreate::Process::WidgetType###CreatePropertiesProcess
Default configuration for the Properties widget type of the New Process Ticket screen.
This setting can not be deactivated.
Default value:
---
Config:
Collapsed: 0
Hidden: 0
Module: Kernel::WebApp::Util::BusinessObject::Widget::Ticket::CreatePropertiesProcess
AgentFrontend::TicketCreate::Process::WidgetType###CustomerHistory
Default configuration for the Customer History widget type of the New Process Ticket screen.
This setting can not be deactivated.
Default value:
---
Config:
ActiveFilters: {}
AdditionalExportColumns:
ArticleTree: 0
AvailableDynamicFieldFilters: []
BusinessObjectType: Ticket
Collapsed: 0
Columns:
Age:
IsVisible: 1
Changed:
IsVisible: 1
Created:
IsVisible: 2
CustomerCompanyName:
IsVisible: 1
CustomerID:
IsVisible: 2
CustomerName:
IsVisible: 1
CustomerUserID:
IsVisible: 1
EscalationResponseTime:
IsVisible: 1
EscalationSolutionTime:
IsVisible: 1
EscalationTime:
IsVisible: 1
EscalationUpdateTime:
IsVisible: 1
Lock:
IsVisible: 2
Owner:
IsVisible: 2
PendingTime:
IsVisible: 1
Priority:
IsVisible: 1
Queue:
IsVisible: 2
Responsible:
IsVisible: 1
SLA:
IsVisible: 1
Sender:
IsVisible: 2
Service:
IsVisible: 1
State:
IsVisible: 2
Subject:
IsVisible: 1
TicketNumber:
IsVisible: 2
Title:
IsVisible: 2
Type:
IsVisible: 1
Watch:
IsVisible: 2
DefaultColumnOrder:
- TicketNumber
- State
- Title
- Priority
- Created
- Age
- Changed
- PendingTime
- EscalationTime
- EscalationUpdateTime
- EscalationResponseTime
- EscalationSolutionTime
- Sender
- Subject
- Lock
- Queue
- Owner
- Responsible
- CustomerID
- CustomerCompanyName
- CustomerName
- CustomerUserID
- Type
- Service
- SLA
- Watch
FilterPresets: {}
Hidden: 0
HideAvailableFilters: []
ItemsPerPage: 10
Limit: 1000
SortBy:
- Column: Created
Direction: Down
Type: BusinessObject
Module: Kernel::WebApp::Util::BusinessObject::Widget::Ticket::CustomerHistory
AgentFrontend::TicketCreate::Process::WidgetType###CustomerUserHistory
Default configuration for the Customer User History widget type of the New Process Ticket screen.
This setting can not be deactivated.
Default value:
---
Config:
ActiveFilters: {}
AdditionalExportColumns:
ArticleTree: 0
AvailableDynamicFieldFilters: []
BusinessObjectType: Ticket
Collapsed: 0
Columns:
Age:
IsVisible: 1
Changed:
IsVisible: 1
Created:
IsVisible: 2
CustomerCompanyName:
IsVisible: 1
CustomerID:
IsVisible: 2
CustomerName:
IsVisible: 1
CustomerUserID:
IsVisible: 1
EscalationResponseTime:
IsVisible: 1
EscalationSolutionTime:
IsVisible: 1
EscalationTime:
IsVisible: 1
EscalationUpdateTime:
IsVisible: 1
Lock:
IsVisible: 2
Owner:
IsVisible: 2
PendingTime:
IsVisible: 1
Priority:
IsVisible: 1
Queue:
IsVisible: 2
Responsible:
IsVisible: 1
SLA:
IsVisible: 1
Sender:
IsVisible: 2
Service:
IsVisible: 1
State:
IsVisible: 2
Subject:
IsVisible: 1
TicketNumber:
IsVisible: 2
Title:
IsVisible: 2
Type:
IsVisible: 1
Watch:
IsVisible: 2
DefaultColumnOrder:
- TicketNumber
- State
- Title
- Priority
- Created
- Age
- Changed
- PendingTime
- EscalationTime
- EscalationUpdateTime
- EscalationResponseTime
- EscalationSolutionTime
- Sender
- Subject
- Lock
- Queue
- Owner
- Responsible
- CustomerID
- CustomerCompanyName
- CustomerName
- CustomerUserID
- Type
- Service
- SLA
- Watch
FilterPresets: {}
Hidden: 0
ItemsPerPage: 10
Limit: 1000
SortBy:
- Column: Created
Direction: Down
Type: BusinessObject
Module: Kernel::WebApp::Util::BusinessObject::Widget::Ticket::CustomerUserHistory
AgentFrontend::TicketCreate::Process::WidgetType###ProcessInformation
Default configuration for the Process Information widget type of the New Process Ticket screen.
This setting can not be deactivated.
Default value:
---
Config:
Collapsed: 0
Hidden: 0
Properties:
- IsVisible: 2
Name: Process
- IsVisible: 2
Name: ProcessActivity
Module: Kernel::WebApp::Util::BusinessObject::Widget::Ticket::ProcessInformation
AgentFrontend::TicketCreateProcess###StateType
Defines the next possible states for tickets in the agent interface.
This setting can not be deactivated.
Default value:
---
- new
- open
- closed
- pending reminder
- pending auto