Introduction

This manual lists all features.

Note

The features are installed into OTRS by the Customer Solution Team. In case of On-Premise systems, the customer can install the features from the package manager, when the Customer Solution Team added the selected features to the repository. To install a feature, please contact the Customer Solution Team via support@otrs.com or in the OTRS Portal.

Categories

Each feature can be categorized based on its purpose.

Administration
Automation & Processes
Customer Management
Individualization
Integration
Knowledge Management & Self Service
Performance
Reporting
Security & Permissions
Ticket Management
Time Management
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