GenericInterface::Operation::TicketUpdate###AutoResponseType
Defines the default auto response type of the article for the ticket update operation.
This setting can not be deactivated.
Default value:
auto follow up
GenericInterface::Operation::TicketUpdate###HistoryComment
Defines the history comment for the ticket update operation, which gets used for ticket history in the agent interface.
This setting can not be deactivated.
Default value:
%%GenericInterface Note
GenericInterface::Operation::TicketUpdate###HistoryType
Defines the history type for the ticket update operation, which gets used for ticket history in the agent interface.
This setting can not be deactivated.
Default value:
AddNote
GenericInterface::Operation::TicketUpdate###IsVisibleForCustomer
Defines the default visibility of the article to customer user for the ticket update operation.
This setting can not be deactivated.
Default value:
1
