CommunicationChannel###Chat
Defines chat communication channel.
Default value:
---
CommonIcon: bold,messages-bubble
Description: Chat communication channel.
Icon: fa-comment
Module: Kernel::System::CommunicationChannel::Chat
Name: Chat
CommunicationChannel###Email
Defines email communication channel.
Default value:
---
CommonIcon: regular,envelope
Description: Email communication channel.
Icon: fa-envelope
Module: Kernel::System::CommunicationChannel::Email
Name: Email
CommunicationChannel###Internal
Defines internal communication channel.
Default value:
---
CommonIcon: bold,professional-tool-otrs-custom
Description: Internal communication channel.
Icon: fa-cloud
Module: Kernel::System::CommunicationChannel::Internal
Name: OTRS
CommunicationChannel###Phone
Defines phone communication channel.
Default value:
---
CommonIcon: regular,phone
Description: Phone communication channel.
Icon: fa-phone
Module: Kernel::System::CommunicationChannel::Phone
Name: Phone
CommunicationChannel###SMS
Defines SMS communication channel.
Default value:
---
CommonIcon: regular,phone-type
Description: SMS communication channel.
Icon: fa-mobile
Module: Kernel::System::CommunicationChannel::SMS
Name: SMS
