Core โ†’ CommunicationChannel

CommunicationChannel###Chat

Defines chat communication channel.

Default value:

---
CommonIcon: bold,messages-bubble
Description: Chat communication channel.
Icon: fa-comment
Module: Kernel::System::CommunicationChannel::Chat
Name: Chat

CommunicationChannel###Email

Defines email communication channel.

Default value:

---
CommonIcon: regular,envelope
Description: Email communication channel.
Icon: fa-envelope
Module: Kernel::System::CommunicationChannel::Email
Name: Email

CommunicationChannel###Internal

Defines internal communication channel.

Default value:

---
CommonIcon: bold,professional-tool-otrs-custom
Description: Internal communication channel.
Icon: fa-cloud
Module: Kernel::System::CommunicationChannel::Internal
Name: OTRS

CommunicationChannel###Phone

Defines phone communication channel.

Default value:

---
CommonIcon: regular,phone
Description: Phone communication channel.
Icon: fa-phone
Module: Kernel::System::CommunicationChannel::Phone
Name: Phone

CommunicationChannel###SMS

Defines SMS communication channel.

Default value:

---
CommonIcon: regular,phone-type
Description: SMS communication channel.
Icon: fa-mobile
Module: Kernel::System::CommunicationChannel::SMS
Name: SMS
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