Use this screen to add one or more services to one or more queues. To use this function, at least one service and one queue need to have been added to the system. The management screen is available in the Services ↔ Queues module of the Ticket Settings group.
Manage Services ↔ Queues Relations
To assign a service to a queue:
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Click on a service in the Services column.
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Select the queues you would like to add the service to.
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Click on the Save or Save and finish button.
To assign a queue to a service:
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Click on a queue in the Queues column.
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Select the services you would like to assign the queue to.
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Click on the Save or Save and finish button.
Note
If several services or queues are added to the system, use the filter box to find a particular service or queue by just typing the name to filter.
Multiple services or queues can be assigned in both screens at the same time. Additionally clicking on a service or clicking on a queue in the relations screen will open the Edit Service screen or the Edit Queue screen accordingly.
Warning
Accessing a queue or a service provides no back link to the relations screen.
Change Field Order on Screens
After selecting a service, there is a lookup for configured queues for this service. If there are configured queues for the selected service, only those will be available in the queue selection. If there are no queues configured for the selected service, all queues will be displayed.
However, the Queue field is before the Service field in the screens and this can cause confusion for the users. They select a queue first then they select a service but the selected queue is unselected if the assignment between the queue and the service is not set. The queue selection now depends on the service selection so the service should be the first input field.
To avoid such confusions it is recommended to change the field order of the affected screens in the system configuration.
