Templates

The Template Management screen is extended with new fields.

Add Template Screen

Add Template Screen

New Fields

To

The person, to whom the ticket is created for. This will be the To field of the email.

Cc

Other addresses as carbon copy of the email, if needed.

Bcc

Other addresses as blind carbon copy of the email, if needed.

Queue

The queue where the ticket should be placed to use the template.

Category

The category for the text template. The category can be also assigned in the Templates โ†” Categories screen.

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