NAME

Kernel::System::ProcessManagement::Modules::TicketStateSet – A module to set the state of a ticket.

DESCRIPTION

All TicketStateSet functions.

PUBLIC INTERFACE

new()

Don't use the constructor directly, use the ObjectManager instead:

    my $TicketStateSetObject = $Kernel::OM->Get('Kernel::System::ProcessManagement::Modules::TicketStateSet');

Run()

    Run Data

    my $TicketStateSetResult = $TicketStateSetActionObject->Run(
        UserID                   => 123,
        Ticket                   => \%Ticket,   # required
        ProcessEntityID          => 'P123',
        ActivityEntityID         => 'A123',
        SequenceFlowEntityID       => 'T123',
        SequenceFlowActionEntityID => 'TA123',
        Config                   => {
            State   => 'open',
            # or
            StateID => 3,

            PendingTimeDiff => 123,             # optional, used for pending states, difference in seconds from
                                                #   current time to desired pending time (e.g. a value of 3600 means
                                                #   that the pending time will be 1 hr after the SequenceFlow Action is
                                                #   executed)
            UserID  => 123,                     # optional, to override the UserID from the logged user
        }
    );
    Ticket contains the result of TicketGet including DynamicFields
    Config is the Config Hash stored in a Process::SequenceFlowAction's  Config key
    Returns:

    $TicketStateSetResult = 1; # 0