NAME

Kernel::System::PostMaster – postmaster lib

DESCRIPTION

All postmaster functions. E. g. to process emails.

PUBLIC INTERFACE

new()

Don't use the constructor directly, use the ObjectManager instead:

    my $PostMasterObject = $Kernel::OM->Create(
        'Kernel::System::PostMaster',
        ObjectParams => {
            Email        => \@ArrayOfEmailContent,
            Trusted      => 1, # 1|0 ignore X-OTRS header if false
        },
    );

Run()

to execute the run process

    $PostMasterObject->Run(
        Queue   => 'Junk',  # optional, specify target queue for new tickets
        QueueID => 1,       # optional, specify target queue for new tickets
    );

return params

    0 = error (also false)
    1 = new ticket created
    2 = follow up / open/reopen
    3 = follow up / close -> new ticket
    4 = follow up / close -> reject
    5 = ignored (because of X-OTRS-Ignore header)

CheckFollowUp()

to detect the ticket number in processing email

    my ($TicketNumber, $TicketID) = $PostMasterObject->CheckFollowUp(
        Subject => 'Re: [Ticket:#123456] Some Subject',
    );

GetEmailParams()

to get all configured PostmasterX-Header email headers

    my %Header = $PostMasterObject->GetEmailParams();