NAME

Kernel::System::LinkObject::Ticket

DESCRIPTION

Ticket backend for the ticket link object.

PUBLIC INTERFACE

new()

Don't use the constructor directly, use the ObjectManager instead:

    my $LinkObjectTicketObject = $Kernel::OM->Get('Kernel::System::LinkObject::Ticket');

LinkListWithData()

fill up the link list with data

    $Success = $LinkObject->LinkListWithData(
        LinkList                     => $HashRef,
        IgnoreLinkedTicketStateTypes => 0|1,        # (optional) default 0
        UserID                       => 1,
    );

BuildObjectTitleString()

Builds the object title string with the given object data.

    $BuildObjectTitleString = $LinkObject->BuildObjectTitleString(
        Data => { ... },
    );

Return

    $BuildObjectTitleString = 'Ticket#123: Example';

ObjectPermission()

checks read permission for a given object and UserID.

    $Permission = $LinkObject->ObjectPermission(
        Object  => 'Ticket',
        Key     => 123,
        UserID  => 1,
    );

ObjectDescriptionGet()

return a hash of object descriptions

Return %Description = ( Normal => "Ticket# 1234455", Long => "Ticket# 1234455: The Ticket Title", );

    %Description = $LinkObject->ObjectDescriptionGet(
        Object  => 'Ticket',
        Key     => 123,
        Mode    => 'Temporary',  # (optional)
        UserID  => 1,
    );

ObjectSearch()

return a hash list of the search results

Returns:

    $SearchList = {
        NOTLINKED => {
            Source => {
                12  => $DataOfItem12,
                212 => $DataOfItem212,
                332 => $DataOfItem332,
            },
        },
    };

    $SearchList = $LinkObject->ObjectSearch(
        SubObject    => 'Bla',     # (optional)
        SearchParams => $HashRef,  # (optional)
        UserID       => 1,
    );

LinkAddPre()

link add pre event module

    $True = $LinkObject->LinkAddPre(
        Key          => 123,
        SourceObject => 'Ticket',
        SourceKey    => 321,
        Type         => 'Normal',
        State        => 'Valid',
        UserID       => 1,
    );

    or

    $True = $LinkObject->LinkAddPre(
        Key          => 123,
        TargetObject => 'Ticket',
        TargetKey    => 321,
        Type         => 'Normal',
        State        => 'Valid',
        UserID       => 1,
    );

LinkAddPost()

link add pre event module

    $True = $LinkObject->LinkAddPost(
        Key          => 123,
        SourceObject => 'Ticket',
        SourceKey    => 321,
        Type         => 'Normal',
        State        => 'Valid',
        UserID       => 1,
    );

    or

    $True = $LinkObject->LinkAddPost(
        Key          => 123,
        TargetObject => 'Ticket',
        TargetKey    => 321,
        Type         => 'Normal',
        State        => 'Valid',
        UserID       => 1,
    );

LinkDeletePre()

link delete pre event module

    $True = $LinkObject->LinkDeletePre(
        Key          => 123,
        SourceObject => 'Ticket',
        SourceKey    => 321,
        Type         => 'Normal',
        State        => 'Valid',
        UserID       => 1,
    );

    or

    $True = $LinkObject->LinkDeletePre(
        Key          => 123,
        TargetObject => 'Ticket',
        TargetKey    => 321,
        Type         => 'Normal',
        State        => 'Valid',
        UserID       => 1,
    );

LinkDeletePost()

link delete post event module

    $True = $LinkObject->LinkDeletePost(
        Key          => 123,
        SourceObject => 'Ticket',
        SourceKey    => 321,
        Type         => 'Normal',
        State        => 'Valid',
        UserID       => 1,
    );

    or

    $True = $LinkObject->LinkDeletePost(
        Key          => 123,
        TargetObject => 'Ticket',
        TargetKey    => 321,
        Type         => 'Normal',
        State        => 'Valid',
        UserID       => 1,
    );