NAME

Kernel::System::Calendar::Ticket::EscalationTime – EscalationTime appointment type

DESCRIPTION

EscalationTime ticket appointment type.

PUBLIC INTERFACE

new()

create an object. Do not use it directly, instead use:

    use Kernel::System::ObjectManager;
    local $Kernel::OM = Kernel::System::ObjectManager->new();
    my $TicketEscalationTimeObject = $Kernel::OM->Get('Kernel::System::Calendar::Ticket::EscalationTime');

GetTime()

returns time value for escalation time appointment type.

    my $SolutionTime = $TicketEscalationTimeObject->GetTime(
        Type     => 'SolutionTime',
        TicketID => 1,
    );

SetTime()

does nothing, as you cannot explicitly set ticket escalation times. returns 1 to prevent errors in log.