public and external lessons

In many companies, it is crucial to have an overview of the progress of projects and tasks at all times. A clear overview helps to prioritise and identify bottlenecks at an early stage. The kanban view in OTRS offers you a user-friendly interface on which all tickets are clearly visible and the current status can […]

Still using ((OTRS)) Community Edition? Then it’s time to explore the new OTRS! In this lesson, we will cover the upgraded user interface with its customisable dashboard. Here, you can create tickets seamlessly with dynamic fields for additional information. The external interface can be used as a self-service portal and streamline process creation via the

Still using ((OTRS)) Community Edition? Then it’s time to switch to OTRS! It supports over 40 languages that can be easily switched in the agent interface. The admin interface simplifies custom translations by letting users add translations directly via the GUI, enhancing workflow efficiency without specialised knowledge. To learn more, watch the video below. For more detailed

Still using ((OTRS)) Community Edition? Time to enhance efficiency with OTRS then! With OTRS, workflows can be automated using Process Management, Web Services, and the Generic Agent. The process management module lets you put activities directly on a canvas, connect them with flows to manage data, send emails, and link tickets. It also streamlines processes by

Still using the ((OTRS)) Community Edition? Time to transition to the new OTRS! Let us show you in this lesson how your business can benefit from the Kanban View for improved task management. Tickets in this view can be organised by state, priority or other properties with drag-and-drop functionality. Stay informed with enhanced calendar features

OTRS for HR Management is your tool for centralised processing of various requests to the HR department. With numerous ready-made processes for applications, sick notes, requests for trainings, holidays and more, it makes your daily work much easier. Centralised storage in the system ensures that employee and applicant data is always secure and can be

OTRS for Office Management makes all office management tasks a breeze. It comes with a variety of processes for booking or repairing a car from the carpool, ordering office supplies, travel and hotel requests, cleaning requests and visitor registration. These processes not only make your work considerably easier, but can also be expanded as required.

OTRS for Customer Service & Support ensures fast customer communication and reduced response times. With ready-made processes for repair, maintenance and training requests as well as efficient resource planning, you can improve your service and thus customer satisfaction. Automated communication options and the option to connect to your ERP system make working with the system

OTRS for IT Service Management offers support for your support. Thanks to the automated, compliant processes for incident and request management, asset management, change enablement as well as the onboarding of new employees, workflows in the company become more efficient and easier. The ready-made IT processes and integrated templates simplify and speed up the processing

Effective service management software is not just about ticketing, but also provides a diverse range of functionalities tailored for various areas and applications. It can integrate with other services to maximize efficiency. The integration of FileWave in OTRS opens up new possibilities in mobile device management. FileWave automatically detects new devices within the company network,