public and external lessons

OTRS is a service management solution that optimizes business processes, allowing employees to focus on their core tasks and increase productivity. It’s mainly used by service teams of all types to better structure communication and support, both with internal and external customers. It offers a wide range of useful components for businesses of all sizes […]

More info: https://otrs.com/otrs-solutions/it-service-management/ Cutting-edge businesses know that keeping up with constant transformation – whether in the form of customer needs, digital solutions or industry practices – is the key to success. In today’s modern world it is effective, data-driven ITSM that makes this happen. That’s why working with our consultants to transparently link OTRS to

Customer Communication with OTRS Learn how the OTRS helps teams better manage customer requests and provide high quality customer service. Interested in a demo of OTRS for your team? Request one at https://otrs.com/contact/. The video demonstrates how OTRS helps teams manage customer requests. Specifically, it highlights: adding customers and customer users the OTRS Customer Portal

OTRS is a service management solution that structures communication for all types of teams, from customer service teams to IT service desks. It offers easy request tracking with multi-channel customer contact options. Reporting, business process automation, CMDB and more are all available to help you offer fast, efficient, streamlined customer service. Learn more at https://otrs.com/