Customer Communication with OTRS


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Customer Communication with OTRS Learn how the OTRS helps teams better manage customer requests and provide high quality customer service. Interested in a demo of OTRS for your team? Request one at The video demonstrates how OTRS helps teams manage customer requests.

Specifically, it highlights:

  • adding customers and customer users
  • the OTRS Customer Portal
  • answering tickets and customizing the agent dashboard
  • using response templates
  • setting a pending reminder
  • meeting Service Level Agreements
  • sharing tasks or requests
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