What is OTRS?

light bulb in the hand of a person

OTRS is a service management solution that supports:

  • Teams via process automationConfiguration Management DatabaseDocumentation and ticketingService CatalogKnowledge Baseand a host of other self-service tools.
  • OTRS service management software ensures that every agent knows exactly what to do and how to do it so that satisfaction rates rise and requests are handled more efficiently.

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