OTRS is a service management solution that supports:
• Teams via process automation
• Configuration Management Database
• Documentation and ticketing
• Service Catalog
• Knowledge Base
• and a host of other self-service tools.
OTRS service management software ensures that every agent knows exactly what to do and how to do it so that satisfaction rates rise and requests are handled more efficiently.
Course Content
What is OTRS?
What’s New in OTRS vs ((OTRS)) Community Edition?
OTRS Premium Services
