OTRS Structures Service Desk Communication

OTRS is a service management solution that structures communication for all types of teams, from customer service teams to IT service desks. It offers easy request tracking with multi-channel customer contact options. Reporting, business process automation, CMDB and more are all available to help you offer fast, efficient, streamlined customer service. Learn more at https://otrs.com/ .

Please note: This video references an older solution, known as OTRS Business Solution. The current solution is known as simply OTRS.