Courses

OTRS AI Services

OTRS opens a new chapter – introducing our AI services. In today’s IT service world, the efficient and competent processing of large volumes of tickets determines customer satisfaction and service quality like no other factor. This is where AI services come into play. Unlike many others, we don’t just connect an LLM to our system.

OTRS AI Services Read More »

OTRS Solutions

Welcome to our course on OTRS solutions! With the OTRS solutions, we offer you out of the box solutions for various different work fields. These include: â–ª IT Service Managementâ–ª Customer Service & Supportâ–ª Office Managementâ–ª HR Managementâ–ª STORM (Cyber Defense & Security Incidents) If you opt for one of these solutions, you will receive

OTRS Solutions Read More »

What is OTRS?

OTRS is a service management solution that supports: Teams via process automationConfiguration Management DatabaseDocumentation and ticketingService CatalogKnowledge Baseand a host of other self-service tools. OTRS service management software ensures that every agent knows exactly what to do and how to do it so that satisfaction rates rise and requests are handled more efficiently.

What is OTRS? Read More »

OTRS Agent Interface – How to use it

Welcome to the OTRS Agent Interface E-Learning Course – your gateway to efficient and professional utilization of this powerful helpdesk platform! The OTRS Agent Interface is more than just a support platform; it is a comprehensive toolkit that assists you in processing requests effectively, optimizing workflows, and elevating customer satisfaction to new heights.

OTRS Agent Interface – How to use it Read More »

Scroll to Top