OTRS Projects – Implementation Plans
Discover our individual Project Types – matching to your individual situation
OTRS Projects – Implementation Plans Read More »
Discover our individual Project Types – matching to your individual situation
OTRS Projects – Implementation Plans Read More »
OTRS opens a new chapter – introducing our AI services. In today’s IT service world, the efficient and competent processing of large volumes of tickets determines customer satisfaction and service quality like no other factor. This is where AI services come into play. Unlike many others, we don’t just connect an LLM to our system.
Welcome to OTRS Training: Teasers & Tutorials! Here you will find a variety of different lessons on selected functions in OTRS. In each of these lessons, you will receive a concise overview and brief instructions on the respective function. Feel free to watch more of our on-demand trainings to get even more detailed insights into
OTRS Trainings: Teasers & Tutorials Read More »
Welcome to our course on OTRS solutions! With the OTRS solutions, we offer you out of the box solutions for various different work fields. These include: â–ª IT Service Managementâ–ª Customer Service & Supportâ–ª Office Managementâ–ª HR Managementâ–ª STORM (Cyber Defense & Security Incidents) If you opt for one of these solutions, you will receive
Take a closer look at the External Interface, the CMDB and the Process Management in OTRS. In this course, we will show you how you can expand your OTRS even further to increase customer satisfaction and efficiency.
Get the Most Out of Your OTRS Read More »
We regularly update the content and videos for the features in this course. Old videos are therefore replaced by new ones and can then be found in the course ‘OTRS Trainings‘.
Latest OTRS Features Read More »
OTRS is a service management solution that supports: Teams via process automationConfiguration Management DatabaseDocumentation and ticketingService CatalogKnowledge Baseand a host of other self-service tools. OTRS service management software ensures that every agent knows exactly what to do and how to do it so that satisfaction rates rise and requests are handled more efficiently.
Welcome to the OTRS Agent Interface E-Learning Course – your gateway to efficient and professional utilization of this powerful helpdesk platform! The OTRS Agent Interface is more than just a support platform; it is a comprehensive toolkit that assists you in processing requests effectively, optimizing workflows, and elevating customer satisfaction to new heights.
OTRS Agent Interface – How to use it Read More »
You are currently viewing a placeholder content from Facebook. To access the actual content, click the button below. Please note that doing so will share data with third-party providers.
More InformationYou need to load content from reCAPTCHA to submit the form. Please note that doing so will share data with third-party providers.
More InformationYou are currently viewing a placeholder content from Instagram. To access the actual content, click the button below. Please note that doing so will share data with third-party providers.
More InformationYou are currently viewing a placeholder content from X. To access the actual content, click the button below. Please note that doing so will share data with third-party providers.
More InformationYou need to load content from reCAPTCHA to submit the form. Please note that doing so will share data with third-party providers.
More Information