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Overview & Ticket Handling

OTRS Agent Interface – How to use it Overview & Ticket Handling

The top changes to the previous versions at a glance

Overview about OTRS & new terminology
Ticket Create Mask
Ticket Detail View
Ticket / Article Actions
Merge / Link / Split Tickets

Additional Information in our online manual.

Lesson Content

0% Complete 0/22 Steps

Overview & Ticket Handling – 1. Intro

Overview & Ticket Handling – 2. Creation

Overview & Ticket Handling – 3. Business Objects

Overview & Ticket Handling – 4. BODV

Overview & Ticket Handling – 5. BODV Sidebar

Overview & Ticket Handling – 6. Scroll To

Overview & Ticket Handling – 7. Add Note

Overview & Ticket Handling – 8. Adding Phone Calls

Overview & Ticket Handling – 9. Email Outbound

Overview & Ticket Handling – 10. Clasification & Draft

Overview & Ticket Handling – 11. Watch

Overview & Ticket Handling – 12. Close

Overview & Ticket Handling – 13. Linking

Overview & Ticket Handling – 14. Move

Overview & Ticket Handling – 15. Pending

Overview & Ticket Handling – 16. Priority

Overview & Ticket Handling – 17. People

Overview & Ticket Handling – 18. Views

Overview & Ticket Handling – 19. Stream & Actions

Overview & Ticket Handling – 20. Compact View

Overview & Ticket Handling – 21. Properties & People

Overview & Ticket Handling – 22. Split & Merge

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