OTRS Agent Interface – How to use it

Dashboards
3 Topics
Dashboards – 1. Personal Dashboard
Dashboards – 2. Statistics and Reports
Dashboards – 3. Calender Overview
Personalization
6 Topics
Personalization – 1. Agent Profile
Personalization – 2. Security Settings
Personalization – 3. Personal Notifications
Personalization – 4. Business Object Lists and Organizer
Personalization – 5. User Manual
Personalization – 6. Chat Availability
Management Areas
5 Topics
Management Areas – 1. Knowledge Base Articles
Management Areas – 2. Services and SLAs
Management Areas – 3. Customer Management
Management Areas – 4. Asset Management
Management Areas – 5. Dynamic Search
Overview & Ticket Handling
22 Topics
Overview & Ticket Handling – 1. Intro
Overview & Ticket Handling – 2. Creation
Overview & Ticket Handling – 3. Business Objects
Overview & Ticket Handling – 4. BODV
Overview & Ticket Handling – 5. BODV Sidebar
Overview & Ticket Handling – 6. Scroll To
Overview & Ticket Handling – 7. Add Note
Overview & Ticket Handling – 8. Adding Phone Calls
Overview & Ticket Handling – 9. Email Outbound
Overview & Ticket Handling – 10. Clasification & Draft
Overview & Ticket Handling – 11. Watch
Overview & Ticket Handling – 12. Close
Overview & Ticket Handling – 13. Linking
Overview & Ticket Handling – 14. Move
Overview & Ticket Handling – 15. Pending
Overview & Ticket Handling – 16. Priority
Overview & Ticket Handling – 17. People
Overview & Ticket Handling – 18. Views
Overview & Ticket Handling – 19. Stream & Actions
Overview & Ticket Handling – 20. Compact View
Overview & Ticket Handling – 21. Properties & People
Overview & Ticket Handling – 22. Split & Merge
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Dashboards

OTRS Agent Interface – How to use it Dashboards

Configure dashboards and embed statistics, calendars, etc.

  • Personal Dashboard
  • Statistics and Reports
  • Calendar Overview

Additional Information in our online manual.

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