OTRS Agent Interface – How to use it

Dashboards
3 Topics
Dashboards – 1. Personal Dashboard
Dashboards – 2. Statistics and Reports
Dashboards – 3. Calender Overview
Personalization
6 Topics
Personalization – 1. Agent Profile
Personalization – 2. Security Settings
Personalization – 3. Personal Notifications
Personalization – 4. Business Object Lists and Organizer
Personalization – 5. User Manual
Personalization – 6. Chat Availability
Management Areas
5 Topics
Management Areas – 1. Knowledge Base Articles
Management Areas – 2. Services and SLAs
Management Areas – 3. Customer Management
Management Areas – 4. Asset Management
Management Areas – 5. Dynamic Search
Overview & Ticket Handling
22 Topics
Overview & Ticket Handling – 1. Intro
Overview & Ticket Handling – 2. Creation
Overview & Ticket Handling – 3. Business Objects
Overview & Ticket Handling – 4. BODV
Overview & Ticket Handling – 5. BODV Sidebar
Overview & Ticket Handling – 6. Scroll To
Overview & Ticket Handling – 7. Add Note
Overview & Ticket Handling – 8. Adding Phone Calls
Overview & Ticket Handling – 9. Email Outbound
Overview & Ticket Handling – 10. Clasification & Draft
Overview & Ticket Handling – 11. Watch
Overview & Ticket Handling – 12. Close
Overview & Ticket Handling – 13. Linking
Overview & Ticket Handling – 14. Move
Overview & Ticket Handling – 15. Pending
Overview & Ticket Handling – 16. Priority
Overview & Ticket Handling – 17. People
Overview & Ticket Handling – 18. Views
Overview & Ticket Handling – 19. Stream & Actions
Overview & Ticket Handling – 20. Compact View
Overview & Ticket Handling – 21. Properties & People
Overview & Ticket Handling – 22. Split & Merge
Survey
On-Demand Trainings Survey
Previous Lesson
Next Topic

Overview & Ticket Handling – 1. Intro

OTRS Agent Interface – How to use it Overview & Ticket Handling Overview & Ticket Handling – 1. Intro
Vimeo

By loading the video you accept the privacy policy of Vimeo.
Learn more

Load video

Previous Lesson
Back to Lesson
Next Topic
Scroll to Top