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Management Areas

OTRS Agent Interface – How to use it Management Areas

Daily work with OTRS

Knowledge Management
Service Management
Customer Management
Asset Management
Search

Additional Information in our online manual.

Lesson Content

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Management Areas – 1. Knowledge Base Articles

Management Areas – 2. Services and SLAs

Management Areas – 3. Customer Management

Management Areas – 4. Asset Management

Management Areas – 5. Dynamic Search

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