Take a closer look at the External Interface, the CMDB and the Process Management in OTRS. In this course, we will show you how you can expand your OTRS even further to increase customer satisfaction and efficiency.2
OTRS is a service management solution that supports: Teams via process automationConfiguration Management DatabaseDocumentation and ticketingService CatalogKnowledge Baseand a host of other self-service tools. OTRS service management software ensures that every agent knows exactly what to do and how to do it so that satisfaction rates rise and requests are handled more efficiently.
Welcome to the OTRS Agent Interface E-Learning Course – your gateway to efficient and professional utilization of this powerful helpdesk platform! The OTRS Agent Interface is more than just a support platform; it is a comprehensive toolkit that assists you in processing requests effectively, optimizing workflows, and elevating customer satisfaction to new heights.