OTRS Group

OTRS Solutions

Welcome to our course on OTRS solutions! With the OTRS solutions, we offer you out of the box solutions for various different work fields. These include: ▪ IT Service Management▪ Customer Service & Support▪ Office Management▪ HR Management▪ STORM (Cyber Defense & Security Incidents) If you opt for one of these solutions, you will receive

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What is OTRS?

OTRS is a service management solution that supports: Teams via process automationConfiguration Management DatabaseDocumentation and ticketingService CatalogKnowledge Baseand a host of other self-service tools. OTRS service management software ensures that every agent knows exactly what to do and how to do it so that satisfaction rates rise and requests are handled more efficiently.

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