Calendar & Resource Planning – Teaser

Today’s digital business world requires not only speed, but also flexibility – which is why it is more important than ever to organize your day-to-day work and customer contact efficiently. To help you keep track of all important appointments, OTRS supports you with the calendar function and the resource overview. With the Calendar Resource Planning and Customer Event Ticket Calendar features, you can utilize the full range of possibilities to make the most of your calendar.

In this lesson, you will learn how to configure these functions according to your individual needs and integrate them into your workflows.

Automated ticket creation, meticulously maintained information, a clear interface – we will use practical application examples and detailed instructions to show you all the advantages compared to conventional calendars. We will start with a brief overview and then follow up with a detailed instruction video in the next lesson. Enjoy this on-demand training course!