Welcome to our course on OTRS solutions! With the OTRS solutions, we offer you out of the box solutions for various different work fields. These include: â–ª IT Service Managementâ–ª Customer Service & Supportâ–ª Office Managementâ–ª HR Managementâ–ª STORM (Cyber Defense & Security Incidents) If you opt for one of these solutions, you will receive […]
Take a closer look at the External Interface, the CMDB and the Process Management in OTRS. In this course, we will show you how you can expand your OTRS even further to increase customer satisfaction and efficiency.
Get the Most Out of Your OTRS Read More »
We regularly update the content and videos for the features in this course. Old videos are therefore replaced by new ones and can then be found in the course ‘OTRS Trainings‘.
Latest OTRS Features Read More »
Welcome to the OTRS Agent Interface E-Learning Course – your gateway to efficient and professional utilization of this powerful helpdesk platform! The OTRS Agent Interface is more than just a support platform; it is a comprehensive toolkit that assists you in processing requests effectively, optimizing workflows, and elevating customer satisfaction to new heights.
OTRS Agent Interface – How to use it Read More »
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