Itt megtudhatja, hogyan működik a ismeretmenedzsment az OTRS-ben:
▪ Mik azok a tudásbázis-bejegyzések?
▪ Tudásbázis-bejegyzése létrehozása és az információk bevitele
▪ Tudásbázis-bejegyzése módosítása, törlése és nyomtatása
▪ A kulcsszavak funkciója
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