NAME

Kernel::WebApp::Controller::API::Frontend::Agent::Form::Ticket::Role::InheritsIsVisibleForCustomerFlag – Inherits is visible for customer flag from the original article.

The note is internal by default, which means not visible to customer. If an agent answers to an internal note, the answer is also not visible to customer. In case an agent answers to a note that is visible to customer, the answer is also marked as visible to customer. The setting from the original message is adopted to the answer.