NAME

Kernel::System::SupportDataCollector – system data collector

DESCRIPTION

All stats functions.

PUBLIC INTERFACE

new()

Don't use the constructor directly, use the ObjectManager instead:

    my $SupportDataCollectorObject = $Kernel::OM->Get('Kernel::System::SupportDataCollector');

Collect()

collect system data

    my %Result = $SupportDataCollectorObject->Collect(
        UseCache   => 1,    # (optional) to get data from cache if any
        Debug      => 1,    # (optional)
    );

    returns in case of error

    (
        Success      => 0,
        ErrorMessage => '...',
    )

    otherwise

    (
        Success => 1,
        Result  => [
            {
                Identifier  => 'Kernel::System::SupportDataCollector::OTRS::Version',
                DisplayPath => 'OTRS',
                Status      => $StatusOK,
                Label       => 'OTRS Version'
                Value       => '3.3.2',
                Message     => '',
            },
            {
                Identifier  => 'Kernel::System::SupportDataCollector::Apache::mod_perl',
                DisplayPath => 'OTRS',
                Status      => $StatusProblem,
                Label       => 'mod_perl usage'
                Value       => '0',
                Message     => 'Please enable mod_perl to speed up OTRS.',
            },
            {
                Identifier       => 'Some::Identifier',
                DisplayPath      => 'SomePath',
                Status           => $StatusOK,
                Label            => 'Some Label'
                Value            => '0',
                MessageFormatted => 'Some \n Formatted \n\t Text.',
            },
        ],
    )

CollectAsynchronous()

collect asynchronous data (the asynchronous plug-in decide at which place the data will be saved)

    my %Result = $SupportDataCollectorObject->CollectAsynchronous();

returns:

    %Result = (
        Success      => 1,                  # or 0 in case of an error
        ErrorMessage => 'some message'      # optional (only in case of an error)
    );

return

CleanupAsynchronous()

clean-up asynchronous data (the asynchronous plug-in decide for themselves)

    my $Success = $SupportDataCollectorObject->CleanupAsynchronous();