NAME

Kernel::System::ProcessManagement::Modules::ITSMConfigItemDataPull – A module to fetch data from a linked ITSM configuration item.

DESCRIPTION

All ITSMConfigItemDataPull functions.

PUBLIC INTERFACE

new()

Don't use the constructor directly, use the ObjectManager instead:

    my $ITSMConfigItemDataPullObject = $Kernel::OM->Get('Kernel::System::ProcessManagement::Modules::ITSMConfigItemDataPull');

Run()

    Run Data

    my $Success = $ITSMConfigItemDataPullObject->Run(
        UserID                          => 123,
        Ticket                          => \%Ticket,  # required
        ProcessEntityID                 => 'P123',
        ActivityEntityID                => 'A123',
        SequenceFlowEntityID            => 'T123',
        SequenceFlowActionEntityID      => 'TA123',
        Config => {


            ConfigITSMConfigItemSearch => {
                ClassIDs     => [9, 8, 7, 6],             # (optional)
                DeplStateIDs => [1, 2, 3, 4],             # (optional)
                InciStateIDs => [1, 2, 3, 4],             # (optional)
                LinkType     => 'RelevantTo::Source',     # (optional)
            },

            ConfigSearchKeyValueList => {
                Name         => 'The Name',               # (optional)

                # configuration items with created time after ...
                ConfigItemCreateTimeNewerDate => '2006-01-09 00:00:01',  # (optional)
                # configuration items with created time before then ....
                ConfigItemCreateTimeOlderDate => '2006-01-19 23:59:59',  # (optional)

                # configuration items with changed time after ...
                ConfigItemChangeTimeNewerDate => '2006-01-09 00:00:01',  # (optional)
                # configuration items with changed time before then ....
                ConfigItemChangeTimeOlderDate => '2006-01-19 23:59:59',  # (optional)

                # XML attributes (defined by class)
                'ElementA::ElementB' => '%contentA%',
                'ElementA::ElementB' => '%contentC%,%contentD%,%contentE%,
            }.

            UserID => 123,     # optional,to override the UserID from the logged user

            ConfigDropdown => {
                Behavior => 'NoCopy',       #  'NoCopy', 'CopyFirstLinked' or 'CopyLastLinked' only
            },

            UserID => 123,     # optional,to override the UserID from the logged user

            # Value set:
            #   * Key is the attribute of the linked ITSM configuration item where the data will be set,
            #   * Value is the value is the value to be set, supporting smart tags <OTRS_ITSMCI_*> from the resulting linked
            #       configuration item after match and behavior filters
            #
            #   Example:
            #   * To set process ticket title to be exactly the linked configuration item first element of field someDefinitionField::Sub
            #     Title => '<OTRS_ITSMCI_someDefinitionField::Sub::1>',
            #     where 'Sub' is a sub field of field 'someDefinitionField'
            #   * To set process ticket title to be exactly the linked configuration item second element of field someDefinitionField
            #     Title => '<OTRS_ITSMCI_someDefinitionField2::2>',
            #   * To set the process ticket dynamic field NameX to an static value (not real pull):
            #     DynamicField_NameX => 'someValue',
        }
    );

    - `Ticket` contains the result of TicketGet including DynamicFields.