FrontendAgentViewSLADetailView

AgentFrontend::SLADetailView###001-OTRSServiceManagement

The default column layout configuration for the SLA detail view.

This setting can not be deactivated.

Default value:

---
BusinessObjectType: SLA
ColumnLayout:
  OneColumn:
    '1':
    - Name: Information
    - Name: Times
    - Name: ServicesRequiringAction
    - Name: AssociatedServices
  ThreeColumns:
    '1':
    - Name: ServicesRequiringAction
    - Name: AssociatedServices
    '2':
    - Name: Information
    '3':
    - Name: Times
  TwoColumns:
    '1':
    - Name: ServicesRequiringAction
    - Name: AssociatedServices
    '2':
    - Name: Information
    - Name: Times
Type: BusinessObjectDetailView

AgentFrontend::SLADetailView###100-Custom

User-defined configuration extensions for the column layouts of the SLA detail view. With this configuration you can only add keys to the framework configuration, it is not possible to change or remove keys. See the related configuration ended with “###001-OTRSServiceManagement”.

Default value:

---
ColumnLayout: ~

AgentFrontend::SLADetailView::Widget###AssociatedServices

Default configuration for the Associated Services widget of the SLA detail view.

This setting can not be deactivated.

Default value:

---
Config:
  Active: 1
  IsAlwaysPresent: 0
  IsDuplicatable: 1
  IsVisible: 1
  Title: Associated Services
Group: []
Type: ServiceList

AgentFrontend::SLADetailView::Widget###Information

Default configuration for the Service Level Agreement Information widget of the SLA detail view.

This setting can not be deactivated.

Default value:

---
Config:
  Active: 1
  IsAlwaysPresent: 0
  IsDuplicatable: 1
  IsVisible: 1
  Title: Service Level Agreement Information
Group: []
Type: Properties

AgentFrontend::SLADetailView::Widget###ServicesRequiringAction

Default configuration for the Services Requiring Action widget of the SLA detail view.

This setting can not be deactivated.

Default value:

---
Config:
  Active: 1
  Config:
    ActiveFilters:
      CurInciStateTypes:
        Value:
        - incident
        - warning
    FilterPresets: {}
  IsAlwaysPresent: 0
  IsDuplicatable: 1
  IsVisible: 1
  Title: Services Requiring Action
Group: []
Type: ServiceList

AgentFrontend::SLADetailView::Widget###Times

Default configuration for the Service Level Agreement Times widget of the SLA detail view.

This setting can not be deactivated.

Default value:

---
Config:
  Active: 1
  Config:
    Properties:
    - IsVisible: 1
      Name: Created
    - IsVisible: 1
      Name: CreateBy
    - IsVisible: 1
      Name: Changed
    - IsVisible: 1
      Name: ChangeBy
    - IsVisible: 1
      Name: Comment
    - IsVisible: 1
      Name: Type
    - IsVisible: 2
      Name: Calendar
    - IsVisible: 2
      Name: FirstResponseTime
    - IsVisible: 2
      Name: UpdateTime
    - IsVisible: 2
      Name: SolutionTime
    - IsVisible: 2
      Name: MinTimeBetweenIncidents
    - IsVisible: 1
      Name: Validity
  IsAlwaysPresent: 0
  IsDuplicatable: 1
  IsVisible: 1
  Title: Service Level Agreement Times
Group: []
Type: Properties

AgentFrontend::SLADetailView::WidgetType###Properties

Default configuration for the Properties widget type of the SLA detail view.

This setting can not be deactivated.

Default value:

---
Config:
  Collapsed: 0
  Hidden: 0
  Properties:
  - IsVisible: 2
    Name: Created
  - IsVisible: 2
    Name: CreateBy
  - IsVisible: 2
    Name: Changed
  - IsVisible: 2
    Name: ChangeBy
  - IsVisible: 2
    Name: Comment
  - IsVisible: 2
    Name: Type
  - IsVisible: 1
    Name: Calendar
  - IsVisible: 1
    Name: FirstResponseTime
  - IsVisible: 1
    Name: UpdateTime
  - IsVisible: 1
    Name: SolutionTime
  - IsVisible: 1
    Name: MinTimeBetweenIncidents
  - IsVisible: 1
    Name: Validity
  - IsVisible: 1
    Name: Preference_FieldSelectionDialogText
Module: Kernel::WebApp::Util::BusinessObject::Widget::SLA::Properties

AgentFrontend::SLADetailView::WidgetType###ServiceList

Default configuration for the service list widget type of the SLA detail view.

This setting can not be deactivated.

Default value:

---
Config:
  ActiveFilters: {}
  BusinessObjectType: Service
  Collapsed: 0
  Columns:
    ChangeTime:
      IsVisible: 2
    Comment:
      IsVisible: 2
    CreateTime:
      IsVisible: 1
    CriticalityValue:
      IsVisible: 2
    CurInciState:
      IsVisible: 2
    Name:
      IsVisible: 2
    Type:
      IsVisible: 2
    Valid:
      IsVisible: 1
  DefaultColumnOrder:
  - CurInciState
  - Name
  - CriticalityValue
  - Type
  - Comment
  - Valid
  - CreateTime
  - ChangeTime
  FilterPresets:
    Incident States:
      CurInciStateTypes:
        Value:
        - incident
    Operational States:
      CurInciStateTypes:
        Value:
        - operational
    Warning States:
      CurInciStateTypes:
        Value:
        - warning
  Hidden: 0
  HideAvailableFilters: []
  ItemsPerPage: 10
  Limit: 1000
  SortBy:
  - Column: Name
    Direction: Up
  Type: BusinessObject
Module: Kernel::WebApp::Util::BusinessObject::Widget::SLA::ServiceList
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