PrimarySecondary::DynamicField
Defines dynamic field name for primary ticket feature.
Default value:
PrimarySecondary
PrimarySecondary::KeepParentChildAfterUnset
Enables the feature to keep parent-child link after unset of the PrimarySecondary state in the advanced primary/secondary mode.
This setting can not be deactivated.
Default value:
0
PrimarySecondary::KeepParentChildAfterUpdate
Enables the feature to keep parent-child link after change of the PrimarySecondary state in the advanced primary/secondary mode.
This setting can not be deactivated.
Default value:
0
AgentFrontend::PrimarySecondary::TicketList::SelectPrimary###DefaultConfig
Default configuration for the ticket lists used for primary ticket selection.
This setting can not be deactivated.
Default value:
---
ActiveFilters: {}
AvailableDynamicFieldFilters:
- PrimarySecondary
BusinessObjectType: Ticket
Columns:
Age:
IsVisible: 1
Changed:
IsVisible: 1
Created:
IsVisible: 1
CustomerCompanyName:
IsVisible: 1
CustomerID:
IsVisible: 1
CustomerName:
IsVisible: 2
CustomerUserID:
IsVisible: 1
EscalationResponseTime:
IsVisible: 1
EscalationSolutionTime:
IsVisible: 1
EscalationTime:
IsVisible: 1
EscalationUpdateTime:
IsVisible: 1
Lock:
IsVisible: 1
Owner:
IsVisible: 1
PendingTime:
IsVisible: 1
Priority:
IsVisible: 2
Queue:
IsVisible: 1
Responsible:
IsVisible: 1
SLA:
IsVisible: 1
Sender:
IsVisible: 1
Service:
IsVisible: 1
State:
IsVisible: 2
Subject:
IsVisible: 1
TicketNumber:
IsVisible: 2
Title:
IsVisible: 2
Type:
IsVisible: 1
Watch:
IsVisible: 1
DefaultColumnOrder:
- Title
- TicketNumber
- Priority
- Created
- Age
- Changed
- State
- PendingTime
- EscalationTime
- EscalationUpdateTime
- EscalationResponseTime
- EscalationSolutionTime
- Sender
- Subject
- Lock
- Queue
- Owner
- Responsible
- CustomerID
- CustomerCompanyName
- CustomerName
- CustomerUserID
- Type
- Service
- SLA
- Watch
DefaultFilterPresetFields:
TicketNumber:
Value: ''
FilterPresets: {}
HideAvailableFilters: []
ItemsPerPage: 25
Limit: 1000
SortBy:
- Column: Created
Direction: Down
Type: BusinessObject
AgentFrontend::PrimarySecondary::TicketList::SelectSecondary###DefaultConfig
Default configuration for the ticket lists used for secondary ticket selection.
This setting can not be deactivated.
Default value:
---
ActiveFilters: {}
AvailableDynamicFieldFilters:
- PrimarySecondary
BusinessObjectType: Ticket
Columns:
Age:
IsVisible: 1
Changed:
IsVisible: 1
Created:
IsVisible: 1
CustomerCompanyName:
IsVisible: 1
CustomerID:
IsVisible: 1
CustomerName:
IsVisible: 1
CustomerUserID:
IsVisible: 2
EscalationResponseTime:
IsVisible: 1
EscalationSolutionTime:
IsVisible: 1
EscalationTime:
IsVisible: 1
EscalationUpdateTime:
IsVisible: 1
Lock:
IsVisible: 1
Owner:
IsVisible: 1
PendingTime:
IsVisible: 1
Priority:
IsVisible: 2
Queue:
IsVisible: 1
Responsible:
IsVisible: 1
SLA:
IsVisible: 1
Sender:
IsVisible: 1
Service:
IsVisible: 1
State:
IsVisible: 2
Subject:
IsVisible: 1
TicketNumber:
IsVisible: 2
Title:
IsVisible: 2
Type:
IsVisible: 1
Watch:
IsVisible: 1
DefaultColumnOrder:
- Title
- TicketNumber
- Priority
- Created
- Age
- Changed
- State
- PendingTime
- EscalationTime
- EscalationUpdateTime
- EscalationResponseTime
- EscalationSolutionTime
- Sender
- Subject
- Lock
- Queue
- Owner
- Responsible
- CustomerID
- CustomerCompanyName
- CustomerName
- CustomerUserID
- Type
- Service
- SLA
- Watch
DefaultFilterPresetFields:
TicketNumber:
Value: ''
FilterPresets: {}
HideAvailableFilters: []
ItemsPerPage: 25
Limit: 1000
SortBy:
- Column: Created
Direction: Down
Type: BusinessObject
