ITSMConfigItem::EventModulePost###998-OTRSCIAssignmentAttributeDynamicFieldMap
Configuration item event module that assigns configuration item attributes to ticket dynamic fields when a configuration item is linked or unlinked.
Default value:
---
Event: (LinkAdd)
Module: Kernel::System::ITSMConfigItem::Event::OTRSCIAssignmentAttributeDynamicFieldMap
Transaction: '0'
ITSMConfigItem::EventModulePost###999-OTRSCIAssignmentSLA
Configuration item event module that assigns and removes service and SLA to tickets when a configuration item is linked or unlinked.
Default value:
---
Event: (LinkAdd|LinkDelete)
Module: Kernel::System::ITSMConfigItem::Event::OTRSCIAssignmentSLA
Transaction: '0'
ITSMConfigItem::SLAField
Defines the configuration item field where the SLA name is stored.
This setting can not be deactivated.
Default value:
TicketSLAName
ITSMConfigItem::ServiceField
Defines the configuration item field where the service name is stored.
This setting can not be deactivated.
Default value:
TicketServiceName
ITSMConfigItem::TicketDynamicFieldMapping
Defines the mapping between configuration item attributes and ticket dynamic field that is used to copy configuration item attributes over to ticket dynamic fields.
This setting can not be deactivated.
Default value:
---
NIC::IPAddress: IPAddress
NIC::IPoverDHCP: IPoverDHCP
SerialNumber: SerialNumber
WarrantyExpirationDate: WarrantyExpirationDate
ITSMConfigItem::TicketDynamicFieldValueMapping
Defines the value mapping of configuration item attribute values to dynamic field keys.
This setting can not be deactivated.
Default value:
---
NIC::IPoverDHCP:
No: '2'
Yes: '1'
Type:
Desktop: '1'
Laptop: '2'
Other: '3'
PDA: '4'
Phone: '5'
Server: '6'
