ITSMConfigItem::LinkStatus::DeploymentStates
Defines the relevant deployment states where linked tickets can affect the status of a configuration item.
This setting is not active by default.
Default value:
---
- Production
ITSMConfigItem::LinkStatus::IncidentStates
Defines the order of incident states from high (e.g. cricital) to low (e.g. functional).
This setting can not be deactivated.
Default value:
---
- Incident
- Warning
- Operational
ITSMConfigItem::LinkStatus::LinkTypes
Defines which type of link (named from the ticket perspective) can affect the status of a linked configuration item.
This setting can not be deactivated.
Default value:
---
RelevantTo: Incident
ITSMConfigItem::LinkStatus::TicketTypes
Defines which type of ticket can affect the status of a linked configuration item.
This setting is not active by default.
Default value:
---
- Incident
ITSMConfigItem::SetIncidentStateOnLink
Sets the incident state of a configuration item automatically when a ticket is linked to a configuration item.
This setting can not be deactivated.
Default value:
0
