CustomerCompany::EventModulePost###2000-CustomerValueUpdate
ITSM event module that updates the configuration item customer value.
Default value:
---
Event: (CustomerCompanyUpdate)
Module: Kernel::System::ITSMConfigItem::Event::CustomerValueUpdate
Transaction: '0'
GeneralCatalog::EventModule###1001-IndexManagement
ITSM event module that updates the configuration item index.
Default value:
---
Event: (GeneralCatalogPreferencesSetPre)
Module: Kernel::System::ITSMConfigItem::Event::ITSMConfigItemIndexManagement
Transaction: '0'
ITSMConfigItem::EventModulePost###100-History
Configuration item event module that enables logging to history in the agent interface.
Default value:
---
Event: (ConfigItemCreate|VersionCreate|DeploymentStateUpdate|IncidentStateUpdate|ConfigItemDelete|LinkAdd|LinkDelete|DefinitionUpdate|NameUpdate|ValueUpdate|DefinitionCreate|VersionDelete|AttachmentAddPost|AttachmentDeletePost)
Module: Kernel::System::ITSMConfigItem::Event::DoHistory
Transaction: '0'
ITSMConfigItem::EventModulePost###1000-DeleteOTRSDynamicFieldCI
Deletes the dynamic field configuration item value if a configuration item is deleted.
Default value:
---
Event: ConfigItemDelete
Module: Kernel::System::ITSMConfigItem::Event::DeleteOTRSDynamicFieldCI
Transaction: '0'
ITSMConfigItem::EventModulePost###1000-GenericInterface
Performs the configured action for each event (as an invoker) for each configured web service.
Default value:
---
Event: ''
Module: Kernel::GenericInterface::Event::Handler
Transaction: '1'
ITSMConfigItem::EventModulePost###1000-IndexManagement
ITSM event module that updates the configuration item index.
Default value:
---
Event: (ConfigItemCreate|VersionCreate|DeploymentStateUpdate|IncidentStateUpdate|ConfigItemDelete|LinkAdd|LinkDelete|DefinitionUpdate|NameUpdate|ValueUpdate|DefinitionCreate|VersionDelete|AttachmentAddPost|AttachmentDeletePost|ItemUpdate)
Module: Kernel::System::ITSMConfigItem::Event::ITSMConfigItemIndexManagement
Transaction: '0'
ITSMConfigItem::EventModulePost###1100-VersionPushEventQueue
Marks down the object involved on the event.
This setting can not be deactivated.
Default value:
---
Event: VersionCreate|VersionDelete|ValueUpdate
Module: Kernel::System::ITSMConfigItem::Event::VersionPushEventQueue
ITSMConfigItem::EventModulePost###9900-GenericInterface
Performs the configured action for each event (as an Invoker) for each configured web service.
Default value:
---
Event: ''
Module: Kernel::GenericInterface::Event::Handler
Transaction: '1'
ITSMConfigItem::CINameRegex
Defines regular expressions individually for each configuration item class to check the configuration item name and to show corresponding error messages.
This setting is not active by default.
Default value:
---
Computer::CINameRegex: ^ABC.*
Computer::CINameRegexErrorMessage: A computer name must start with ABC.
Hardware::CINameRegex: .*\d\d$
Hardware::CINameRegexErrorMessage: A hardware name must end with two digits.
ITSMConfigItem::CustomerCILinkType
Defines in which link type should be used to link a ticket with a configuration item in the external interface.
This setting can not be deactivated.
Default value:
RelevantTo
ITSMConfigItem::CustomerCIPermissionByLink
Defines number of links to follow when checking permission for a configuration item. By default, only the access to configuration items with matching customer ID in “ITSMConfigItem::CustomerIDField” setting is allowed. If enabled, also allow access to configuration items that have direct links to another configuration item with matching customer ID in “ITSMConfigItem::CustomerIDField” setting.
This setting can not be deactivated.
Default value:
0
ITSMConfigItem::CustomerIDField
Defines in which field of a configuration item the customer ID (company) is stored.
This setting can not be deactivated.
Default value:
---
- CustomerID
ITSMConfigItem::CustomerUserIDField
Defines in which field of a configuration item the customer user ID is stored.
This setting can not be deactivated.
Default value:
---
- Owner
ITSMConfigItem::Hook
The identifier for a configuration item, e.g. ConfigItem#, MyConfigItem#. The default is ConfigItem#.
This setting can not be deactivated.
Default value:
ConfigItem#
ITSMConfigItem::NumberGenerator
Selects the configuration item number generator module. “AutoIncrement” increments the configuration item number, the system ID, the configuration item class ID and the counter are used. The format is “SystemID.ConfigurationItemClassID.Counter”, e.g. 1205000004, 1205000005.
This setting can not be deactivated.
Default value:
Kernel::System::ITSMConfigItem::Number::AutoIncrement
ITSMConfigItem::Permission::Class###010-ClassGroupCheck
Module to check the group responsible for a class.
Default value:
---
Granted: '1'
Module: Kernel::System::ITSMConfigItem::Permission::ClassGroupCheck
Required: '0'
ITSMConfigItem::Permission::Item###010-ItemClassGroupCheck
Module to check the group responsible for a configuration item.
Default value:
---
Granted: '0'
Module: Kernel::System::ITSMConfigItem::Permission::ItemClassGroupCheck
Required: '1'
ITSMConfigItem::Permission::Item###050-ItemValueCheck
Module to check the group responsible for a configuration item attribute value.
Default value:
---
Granted: '0'
Module: Kernel::System::ITSMConfigItem::Permission::ItemValueCheck
Required: '1'
ITSMConfigItem::RestrictAgentLinking
Defines if an agent will be restricted in the configuration items that can be selected when linking a ticket with a configuration item. If enabled, the agent can only select configuration items that are associated to the customer as defined in the “ITSMConfigItem::CustomerIDField” setting.
This setting can not be deactivated.
Default value:
1
UniqueCIName::EnableUniquenessCheck
Enables/disables the functionality to check configuration items for unique names. Before enabling this option you should check your system for already existing configuration items with duplicate names. You can do this with the “bin/otrs.Console.pl Admin::ITSM::Configitem::ListDuplicates” console command.
Default value:
0
UniqueCIName::UniquenessCheckScope
Check for a unique name only within the same configuration item class or globally, which means every existing configuration item is taken into account when looking for duplicates.
Default value:
global
ExternalFrontend::ITSMConfigItemDetailView###RestrictByCustomerUser
If enabled only the own tickets linked to the configuration item will be shown in the configuration item detail view of the external interface. Please note that this setting has no affect if the “CustomerDisableCompanyTicketAccess” setting is enabled.
This setting can not be deactivated.
Default value:
0
ExternalFrontend::ITSMConfigItemDetailView###ShowLinkedTicketsToCI
If enabled the linked tickets to the configuration item will be shown in the configuration item detail view of the external interface.
This setting can not be deactivated.
Default value:
0
ExternalFrontend::ITSMConfigItemOverview###ShowColumns
Defines the shown columns in the configuration item overview of the external interface. This option has no effect on the position of the column.
This setting can not be deactivated.
Default value:
---
Class: '0'
CurDeplSignal: '1'
CurDeplState: '1'
CurDeplStateType: '0'
CurInciSignal: '1'
CurInciState: '1'
CurInciStateType: '0'
LastChanged: '1'
Name: '1'
Number: '1'
