Ticket::DynamicTicketTemplate
Allows the use of dynamic ticket templates in ticket creation screens. Please note that when this configuration is enabled, the default templates will not be accessible.
This setting can not be deactivated.
Default value:
0
Ticket::DynamicTicketTemplate::CustomerGroup
Allows to assign dynamic ticket templates to groups.
This setting can not be deactivated.
Default value:
0
Ticket::DynamicTicketTemplate::CustomerGroup::Notify
Notifies agents when a customer creates a ticket but does not have a dynamic ticket template assigned.
This setting can not be deactivated.
Default value:
0
Ticket::DynamicTicketTemplate::CustomerGroup::NotifyAgents
The user IDs (the same as for the login) of the agents, which will receive a notification when a customer creates a ticket but does not have a dynamic ticket template assigned.
Default value:
---
- root@localhost
Ticket::DynamicTicketTemplate::PossibleNone
Defines whether dynamic ticket templates selection box shows an empty value. This setting is overwritten by Ticket::DynamicTicketTemplate::CustomerGroup in the external interface.
This setting can not be deactivated.
Default value:
1
