Security analysts benefit from decryption of incoming emails, even if the recipient address is in the blind carbon copy (Bcc) field because it allows them to decrypt mails that contain a mail address as recipient in the blind carbon copy field.
See also
The following system configuration options should be setup:
-
PGP::Decrypt::Bcc -
SMIME::Decrypt::Bcc
Send an email encrypted with PGP or S/MIME from your personal account to the email address configured in OTRS but using the blind carbon copy (Bcc) field only (do not fill in the To or the Cc field). Go to the ticket detail view of the new ticket and the article should be correctly decrypted.
