This feature contains functionality to synchronize configuration items from a baramundi Inventory instance with the OTRS CMDB. OTRS can perform requests toward a remote baramundi Inventory installation. Only unidirectional communication with the controllers Endpoints, SoftwareScanRules and EndpointInvSoftware is supported. This allows to synchronize computers, software and their links into the OTRS CMDB.
There is a console command to manually or automatically trigger the supported controllers in order to keep the systems synchronized.
See also
See otrs.Console.pl Maint::BaramundiInventory::Trigger --help for more information.
This feature uses classes from Configuration Items and requires to have a web service in Web Services. There is a network transport named HTTP::RESTBaramundi dedicated for this feature.
Baramundi Web Service Configuration
To configure the baramundi Inventory remote web service:
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Go to the Web Services screen.
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Import the web service from
<OTRS_HOME>/development/webservices/BaramundiInventoryConnector/BaramundiMock.ymland name it asBaramundi. -
Click on the Baramundi web service to open for configuration.
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Click on the Configure button to edit the network transport in the section OTRS as requester next to the selected network transport
HTTP::RESTBarmundi.
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Change the endpoint to match your baramundi Inventory server and set correct values for BasicAuth user and password.
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Click on the Save or Save and finish button.
If you are satisfied with the functionality at a later time it is recommended to change the debug threshold on the web service to Error. This considerably reduces logging and potentially improves the web service performance.
Triggering the Remote Web Service Manually
There is a console command to trigger the three supported controllers by specifying the requested controller as an argument.
Note
This feature is only available to On-Premise customers. If you are a Managed customer, this feature is taken care of by the Customer Solutions Team in OTRS. Please contact us via support@otrs.com or in the OTRS Portal.
The controller Endpoints retrieves devices/clients managed by baramundi and synchronizes them into the CMDB class BaramundiCI.
bin/otrs.Console.pl Maint::BaramundiInventory::Trigger Endpoints
The controller SoftwareScanRules retrieves software managed by baramundi and synchronizes them into the CMDB class BaramundiCISoftware.
bin/otrs.Console.pl Maint::BaramundiInventory::Trigger SoftwareScanRules
The controller EndpointInvSoftware retrieves associations between devices and software managed by baramundi and synchronizes them into OTRS via DependsOn/RequiredFor links between the configuration items.
bin/otrs.Console.pl Maint::BaramundiInventory::Trigger EndpointInvSoftware
Please note that execution is asynchronous and requests might take several minutes to be completed (especially the EndpointInvSoftware controller), depending on the amount of data provided by baramundi Inventory.
Correct execution can be checked via the generic interface debugger. By default response data exceeding 200 kB is suppressed. If you desire to raise or lower this limit, please change the configuration value for GenericInterface::Operation::ResponseLoggingMaxSize in the system configuration.
OTRS prevents simultaneous execution of more than one controller of each type automatically.
Triggering the Remote Web Service Automatically
If you would like the controllers to be run periodically in order to keep OTRS synchronized with baramundi Inventory, the daemon tasks provided by this package can be enabled in the Daemon::SchedulerCronTaskManager::Task###Baramundi system configuration. Please adjust the default frequency of 20 minutes to your requirements.
Warning
High frequencies might affect the system performance.
