Ticket::DynamicTicketTemplate
Allows the use of dynamic ticket templates in ticket creation screens. Please note that when this configuration is enabled, the default templates will not be accessible.
Diese Einstellung kann nicht deaktiviert werden.
Standardwert:
0
Ticket::DynamicTicketTemplate::CustomerGroup
Allows to assign dynamic ticket templates to groups.
Diese Einstellung kann nicht deaktiviert werden.
Standardwert:
0
Ticket::DynamicTicketTemplate::CustomerGroup::Notify
Notifies agents when a customer creates a ticket but does not have a dynamic ticket template assigned.
Diese Einstellung kann nicht deaktiviert werden.
Standardwert:
0
Ticket::DynamicTicketTemplate::CustomerGroup::NotifyAgents
The user IDs (the same as for the login) of the agents, which will receive a notification when a customer creates a ticket but does not have a dynamic ticket template assigned.
Standardwert:
---
- root@localhost
Ticket::DynamicTicketTemplate::PossibleNone
Defines whether dynamic ticket templates selection box shows an empty value. This setting is overwritten by Ticket::DynamicTicketTemplate::CustomerGroup in the external interface.
Diese Einstellung kann nicht deaktiviert werden.
Standardwert:
1
