Foundation Training 🇩🇪 (Berlin Time)

• Modul: OTRS Agent Interface
  • Agent Interface
  • Registration & 2FA
  • Navigation and use
  • personalization
  • Personal Dashboard
• Module: How to work as an agent with
  • Tickets
  • KBAs
  • Customers
  • The semester
  • Configurations

Scope

• Access data for the training system
• Slides used during the training