OTRS for ITSM – Onboarding Process
A new employee starts at your company. To ensure that everything goes according to plan on this important day, our ITSM solution supports you with the integrated onboarding process.
From recording the new employee’s data to their first day at work, the system goes through all the steps in sequence. The ticket is automatically updated and forwarded to the relevant department. Script task activities automatically create child tickets, for example for the procurement of the required work equipment. With just a few clicks, you can customise the sample process to suit your company’s workflows by either editing or extending it.
In the following video, we give you a brief overview of the process structure, the actual process in practice and the benefits that the process offers you.
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