OTRS for Customer Service & Support – Incident & Repair Request
One of the machines in the warehouse has broken down on a particularly busy day. With the integrated incident and repair request process, our customer service solution helps to arrange a quick repair.
A damage report with important key data can be created with just a few clicks. The process goes through the individual planning steps of documenting the damage, estimating the costs, checking the warranty coverage and finally dispatching an employee to carry out the repair. The process can be easily customised, for example by adding steps, adapting forms or connecting an ERP system via web services.
The video provides you with an overview of the structure of the process, how it works and the possibilities it offers you.
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