Welcome to our course on OTRS solutions!
With the OTRS solutions, we offer you out of the box solutions for various different work fields. These include:
▪ ITSM
▪ Customer Support
▪ STORM (Cyber Defense & Security Incidents)
▪ HR
▪ Office Management
If you opt for one of these solutions, you will receive a pre-configured system with ready-to-use processes as well as many other useful tools that are tailored to the respective area. You can use your new system right away without long waiting times and benefit from the numerous functions that make your work more efficient and convenient.
You’ll find a learning area for each of the solutions down below. Videos for the various functions and processes of each solution are embedded as topics. You can open these sections in any order and get an overview of the benefits and functions of the respective solution.
